Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Senior Support Specialist – HR Shared Services (I3)

Some jobs are more exciting than others. We call them ‘Careers’. Welcome to Visa!

We at Visa are happy to offer an exciting career opportunity for the position of “Senior Support Specialist – HR Shared Services”. This person would be part of the HR Shared Services team.

We are looking for a confident and enthusiastic individual to be part of this exciting and growing team, and we would like the person to share our passion in building a great and happy team at Visa. 

Job Summary:

The incumbent would provide day-to-day operational support to the region/market that’s supported by this HRSS team, by performing all HR Operations tasks, covering entire employee lifecycle i.e., spanning from Hire to Retire.

Your principal stakeholders would be (a) the region/market that you support and (b) your local HRSS team manager in Bangalore. You are expected to deliver superior quality of customer service in a timely and responsive manner, resulting in great employee experience.

Day-to-day Job Responsibilities: Your job would cover the below dimensions:

Service Delivery:

• Own the process assigned to you end-to-end
• Achieve the agreed SLAs (Turn-around Time, CSAT, Quality etc)
•  Monitor the requests in queue, assign them and work them to resolution
• Escalate requests to Tier 2, Payroll, IT and other specialist areas of HR, as appropriate

Process Improvement:

• Being in front-line delivery, you are expected to review the process critically from time-to-time and look for opportunities of refining it
• Develop subject matter expertise so that your role can, over time, evolve into consultative and collaborative mode

HR Content Management:

• Own the relevant HR content i.e., process SOPs, guides etc. or develop them, if they don’t exist currently
• Maintain appropriate level of oversight to the content and provide ongoing change control and governance periodically

Training:

• Get fully trained on all the assigned processes
• Develop a cross-training plan so that you can rotate between various processes, thereby enhancing your knowledge
• Train new joiners as and when required

Reporting:

• Maintain appropriate record of all transactions handled and provide metrics and reporting as required

Operational Risk:

• Deliver the work in accordance with procedures/SOPs
• Maintain confidentiality as the role holder will have access to HR/Payroll data

What do we offer to you?

• Exposure to a fast-growing corporate giant like Visa
• An opportunity to be part of HR Shared Services team at Visa
• An opportunity to get Visa – one of the world’s strongest and trusted brands on your CV
• A long-term career where your contribution(s) would be valued and recognized, and where you can chart out your career aspirations and grow with the organization
• Fun-loving team mates and a great work environment

Qualifications and competencies that we would like in the potential role-holder:

• Bachelors or Post Graduate degree - E
• 2+ years of related work experience (HR/HR Ops) would be a plus, though not mandatory - D
• Strong attention to detail and ability to prioritize and handle multiple tasks at once - E
• Energetic person with strong interpersonal skills - E
• Ability to own the process and take simple decisions independently (where appropriate) or seek direction where required - E
• Confident and able to connect well with people across hierarchy - E
• Very good verbal and written communication - E
• Experience with Microsoft Outlook, Word and Excel – E
• Prior exposure to Customer Service roles – D
• Knowledge of any HR systems (eg. Workday, Success Factors, People Soft) and CRM tools (eg. Service Now) would definitely strengthen your candidature – E/D

             (E – Essential; D – Desirable)

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.