Senior Implementation Analyst - Portuguese or Spanish

  • Full-time
  • Job Family Group: Client Support Services

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Client Support Services (CSS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development, and successful deployment of Visa products and services. In addition to supporting client implementation of Visa products and services globally, CSS is also responsible for a host of critical services that support the broader Visa organization and clients, including: Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Job Description

JOB SCOPE

Serve as a Senior Project Manager for implementation services provided to Clients.  Manages the efforts of Visa technical and business resources required to implement new and add-on Visa products and services.  Responsible for gathering and documenting project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality. May direct the efforts of one or more Implementation Managers on more complex projects.

RESPONSIBILITIES

Relationship Management

  • Work with client project office and senior client management to understand client's needs and communicate best of breed solutions utilizing Visa products and services (taking complex technical concepts to more business related impacts and terminology). 
  • Adapt Visa processes and approaches to be in line with client requirements. 
  • Ensure client satisfaction by finding win-win solutions for the client and Visa.

Project Management and Reporting

  • Develop project plans, identify project team resource requirements, and establish project dates and deliverables.
  • Manage in a matrixed fashion the efforts of Visa technical and business resources, as well as Client and 3rd party resources and other project managers. 
  • Provide client and Visa project resources and line management with status reporting. Includes responsibility for projects which are more complex in nature and are visible to Visa and Client’s management. 
  • Escalates projects that are in jeopardy and works with senior management within Visa and the Client organization as appropriate and to make decisions that bring needed resources to resolve any issues.

Implementation activities

  • Establishes project scope, completes VisaNet and other network paperwork, completes and submits client configuration requirements, ensures required project documentation is completed and maintained for historical records and auditing purposes, coordinates technical resources and planning and monitoring of certification testing, and negotiates with department and division heads to secure resources required to complete projects.

Continuous Improvement

  • Recommends opportunities and offers potential solutions to improve Visa processes and procedures that can result in measurable and sustained improvement in cost and/or quality. 
  • Contributes towards delivery of agreed-upon solutions by taking ownership of associated tasks and/or performing a lead role in driving change to completion. 

Mentoring

  • Provides ongoing guidance and knowledge transfer to less tenured Implementation Managers. 
  • Reviews work done by other IMs, ensuring quality of work and ongoing learning.  

Qualifications

Education:

Bachelors degree or equivalent plus 10+ years of experience in the EFT industry, and/or 10+ years of direct Visa experience are preferred.  The Senior Implementation Managers all have specialized skills (core systems, interchange, for example) that allow them to provide effective consultative support to clients on complex projects.

Technical:

•      Visa Rules, policies and processes

•      Knowledge of other functions within Visa

•      Industry practices

•      Knowledge of Visa Message Formats

•     Visa internal systems

Business:

  • Project management

  • Customer service

  • Influencing and negotiation skills

  • Strong oral and written communications skills

  • Analytical skills

  • Ability to drive team to achieve and exceed established goals and objectives

  • MUST be fluent in Portuguese or Spanish

Additional Information

All your information will be kept confidential according to EEO guidelines.

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