Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Contact Center Technology solutions (CCTS) team is responsible for building innovative communicative solutions using the best in class technology solutions in support of Omni-channel customer experience. The candidate will be involved in day-to-day operational activities across our global contact center infrastructure.

A successful candidate needs to be highly technical, with strong development and operations experience. Have hands on experience in defining high-availability, elimination of technical-debt. Demonstrated success in building partnerships with business stakeholders and other technology functions such as security, operations, security, and data analytics is required.

Responsibilities:

• Ability to build and support web applications for different business units
• Hands on support experience ability to review, analyze and resolve all the application and user related issues
• Ensure all the service-levels associated to resolution, acknowledgement and closure are met
• Identification of efficiency opportunities in operations and platform utilization
• High judgement to handle multiple high priority issues at any given time
• Exposure in handling severity issues and driving them to resolution in coordination with multiple technology teams
• Ability to play the role of DevOps engineer and understand the need and implement the new platform upgrades as and when necessary
• Ability to analyze and fix the security vulnerabilities
• Comfortable in an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk

• Bachelor's Degree in Computer Science, Information Technology or equivalent disciplines with atleast 5 years of experience

• Strong programming and Web Application Development experience using Java/J2EE, Angular JS, Springboot, Javascript, Soap, REST, AJAX.

• Proficient with SQL, PL/SQL, integration with Databases

• DEVOPS Engineer with sound knowledge in Web Application Security, TCP/IP, Sockets, TLS/SSL, Certificates, Keystores, etc.

• Experience in building interfaces using SDKs/ APIs

• Having knowledge and understanding of any of the Contact center technologies like Genesys, Cisco or Avaya would be an added advantage

• Have strong knowledge in SDLC, execution and delivery understanding with attention to detail around SLA metrics, accountability and operational excellence.

• A team player who possesses strong interpersonal skills and a demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure

• Good interpersonal and collaboration skills are considered essential to the position 

All your information will be kept confidential according to EEO guidelines.