POS Certification Support Manager

  • Austin, TX, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The POS Certification Team is central to accelerating payment acceptance at Visa and its clients.  Timely certification of devices and interfaces broadens Visa’s solution offering enabling acquirers, processors, and merchants to embrace the latest technologies available.  Certifications include compliance to various incoming API specifications for transaction processing, EMV/Chip device compliance to the various card brands, and compliance to host/gateway specifications.

Job Description

Manage a team of POS Certification Product Support Engineers (PSEs) that provide technical certification and developmental support to Point-of-Sale (POS) product providers and payment gateways.  Manage the work-streams, schedules, and priorities for the PSEs based on direction and input from stakeholders, management, and clients.  Ensure testing tools and systems are maintained in order to facilitate the most efficient execution of certification efforts.

  • Manage a team of direct reports that execute API, EMV/Chip device, and gateway certifications.

  • Manage necessary network/system diagnostics, transaction research, and endpoint issues in both Test and Production systems.

  • Work with management to define a Certification roadmap that supports the needs and timelines according to Visa’s priorities.

  • Manage day-to-day employee schedules to ensure appropriate team coverage for assigned projects.

  • Serve as the escalation point for HR related and technical issues.

  • Train staff as needed to ensure the highest degree of proficiency.

  • Maintain tools, licenses, and connections that support the Certification Team’s needs.

  • Schedule certification and support activities to ensure objectives are achieved.

  • Identify risks early and craft solutions to mitigate delays.

  • Draft and maintain standard operating procedures (SOPs) to ensure test scripts and processes are current and distributed.

  • Identify, troubleshoot, and resolve complex processing, application usage, or business issues.

  • Escalate issues to Product Development, Product Management, and/or Operations teams and manage issue resolution.

  • Participate in requirements, design, and roll out of new products and services.

  • Interface with both direct and reseller customers.

  • Create, edit and distribute customer notifications.


  • Bachelors Degree in Computer Science, MIS, EE, CE or equivalent education experience

  • 4-7 years in-depth technical experience with API and EMV certifiations, such as Tier 3 technical support, software development, or back-end web development.

  • 2-3+ years of leadership experience in payments systems and processing solutions management with relevant knowledge of acquirer processing and network business.

  • Experience working with technologies such as Windows, Unix, Linux, Java, C/C++, SQL, ASP, Visual Basic, VBScript, DBMS and/or XML.

  • Experience working directly with customers.

  • Prior experience with online payment, risk management, or point-of-sale transaction technologies is preferred.

  • Understanding of the key both US & non-US payment processing systems.

  • Ability to navigate and lead cross-functional teams within a multi-region matrix organization and with business partners on key tactical programs.   

  • Strong teamwork skills and excellent collaboration skills with the ability to collaborate with inter-disciplinary groups.

  • Strong written and verbal communication skills.

  • Strong problems solving skills.

  • Results driven and flexible.

  • Self-motivated.

  • Excellent leadership, analytic, communication, and management skills, including:

    • Experience working with internal and external executive management.

    • Building successful client and organization relationships.

    • Executive presence.

    • Innovation and integration skills.

    • Executional excellence.

Additional Information

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