Technical Support Analyst – Data Center DCIM

  • Ashburn, VA, USA
  • Full-time

Company Description

About Visa:


Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.


We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.


“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

Job Description

The Data Center Infrastructure Management (DCIM) team is part of Visa’s Global Data Center Engineering and Operations (DCE&O) organization that is responsible for managing data center infrastructure capacity, deployments, operational tools, data quality, and maintenance supporting our enterprise data center systems.  The team works closely with Data Center Facilities Engineering, Hardware Engineering, & Network Engineering to provide critical planning, analytical, and monitoring capabilities across our global data center footprint.  The candidate will work as part of the DCIM team to support and improve the effectiveness and efficiency of the DCIM business function.


Key Responsibilities:

  • Provide software configuration & operational support for data center management systems

  • Provide Level 1 support for end user requests

  • Serve as a liaison for the user community, validating data and ensuring timely data entry

  • Analyze data quality issues and implement solutions to remediate identified issues

  • Coordinate with other analysts, engineers, developers and stakeholders regarding technical issues and creative solutions

  • Evaluate data sets for consistency, completeness, and accuracy

  • Conduct audits of data repository to ensure accuracy and identify gaps

  • Participate in project team meetings and communicate effectively with peers, technical project managers, and across other technology team lanes

  • Recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality

  • Create and distribute reports to internal clients and effectively communicate the state of the data

  • Perform other related duties as assigned



  • Bachelor’s Degree in Business or Technology related field required

  • 1 - 2 years of experience working in or with Data Center Engineering & Operations preferred

  • Solid process orientation and exhibited planning, organizational and problem solving skills

  • Inquisitive, methodical, and analytical approach to details

  • Demonstrated time management skills with the ability to successfully manage and execute multiple tasks / projects simultaneously

  • An eye for quality and a willingness to do what’s necessary to achieve deadlines in a dynamic environment with frequent priority changes

  • Ability to learn new techniques and technologies quickly

  • Strong interpersonal and effective communication skills, both written and verbal

  • Knowledge of data center network topology preferred

  • Knowledge of Java, C++ and SQL beneficial

  • Domestic & International Travel as required



Additional Information

All your information will be kept confidential according to EEO guidelines.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

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