Manager, North America Business Operations

  • San Francisco, CA, USA
  • Full-time

Company Description

Visa, Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa’s products enable its customers to offer consumers many different payment products: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Job Description

Visa’s North America Business Operations (BizOps) team is part of the North America Operations team, which works in support of the North America Sales organization.  The four main areas of responsibilities for the team are i) special projects in support of the North America business ii) content and curation for key client-facing and internal events iii) sales intelligence and analytical reporting for our client-facing account teams iv) core business operations projects, e.g., scorecards/dashboards, compliance, audit, etc.


BizOps is hiring a Manager, Business Operations. This individual will partner with the VP, Business Operations and the broader North America Operations group to support the North America market across the four main areas described above, with a focus on sales intelligence and analytical reporting.


The successful candidate will be a strategic thinker with strong analytical and problem-solving skills.  This individual will be expected to have good project management skills and over time, develop the ability to drive change and influence in cross-functional settings.  
Other critical attributes:

  • Bias toward action

  • Quickly grasping complex topics, problem solving and moving to execution

  • Ability to manage competing demands that involve rapid turnaround times and time-critical decisions

  • Strong quantitative analytical skills, including querying, organizing and interrogating Visa and external data and then summarizing insights



  • Manage sales intelligence & analytics activities in support of Sales teams for Visa’s largest U.S. issuers

  • Support the development of scorecards for the North America business and ongoing production of scorecard updates every quarter

  • Define, manage and embed new BAU processes in support of the business

  • Manage project-related interactions and communications with functional leaders across the North America organization

  • Support and occasionally lead the production of executive presentations, speeches, FAQs, etc. for various Visa events

  • Provide coaching and on-the-job training to junior members of the BizOps team



  • 5+ years of experience. Prior Visa experience in an analytical role (i.e., you know VisaNet data well) and payments industry experience helpful

  • Bachelor's Degree

  • Exceptional problem solving skills, able to multi-task and manage competing priorities

  • Highly organized

  • Intellectually curious about the payments industry and the cards business

  • Ability to influence others, e.g., cross-functional stakeholders and leaders

  • Strong written and verbal communication skills

  • Composure and clarity required to interact with senior management, executives, and clients

  • Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations and solutions

  • Team oriented, collaborative and diplomatic


Additional Information

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