Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

This position is responsible for leading Visa’s acquirer partner and merchant business in India. The role is to lead the local team in developing, educating and supporting our merchants and our acquirers partners to grow and optimize their ecommerce businesses by focusing on strategically important enterprise level accounts in India. 

You will work closely with the CyberSource team across Asia Pacific and globally, along with interactions with the Visa Merchant Sales and Solutions team, both in India and across Asia-Pacific, along with the extended Visa in-country team in India.  

You will be measured on the overall India business – transaction and payment volumes, customer success KPI’s and NPS, overall revenues and growth targets based on an agreed portfolio - targeting strategic domestic and multi-national customers. 

You will be responsible for:

1. strategy development for the India and Sri Lanka markets
2. planning and forecasting against budgets and P&L’s
3. utilising key metrics to track and measure the effort and success of the India/Sri Lanka country team
4. hiring and developing key talent in the India business. 

Key result areas:

• Be the principal point of contact of Visa/CyberSource in India, focusing on building a capable team who can identify and create sustainable long-term relationships with key enterprise customers (merchants and acquirers)
• Grow the sales of online payment processing, fraud management solutions and ancillary products with merchants and acquirers in supporting them in their growth objectives
• Lead the team who will demonstrate in-depth CyberSource / Visa Digital Acceptance product and service knowledge, with the ability to identify opportunities to cross-sell and maximize revenue in each client portfolio. 
• Build and maintain a team of e-Commerce subject matter expertise, pro-actively engaged across the payments industry to retain relevant skills and knowledge within the team and help uplift Visa team overall
• Leverage your industry knowledge and personal sphere of influence along with internal Visa resources and structured marketing programs to ensure all internal stakeholders are appropriately engaged to ensure successful sale and implementation of key opportunities. 
• Proactively manage internal stakeholders to ensure customer interactions are well considered and positioned to deliver added value and represent Visa CyberSource in a credible way in the India market  
• Demonstrate deep financial and strategic insight into customers, and a clear understanding of customers’ e-commerce strategies, utilising industry knowledge and product insight to build and deliver against a long-term client strategy   
• High degree of self-sufficiency, but reports to management regularly and provides timely updates on both Pipeline and Forecasts for all product lines and services.
• Drive the in-country teams to proactively updates the CRM to ensure accurate data is available and sales activity is recorded and set the standard for best practice in sales administration for other team members. 
• Negotiate pricing and discounts as well as contractual terms within set parameters
• Build and maintain relationships with global counterparts to drive a collaboration culture in which best practice is shared and work with global colleagues on joint projects and global merchant relations where required
   

Key attributes

• Results focused, must have team leadership and deep relationship management experience in a solution-based eCommerce environment in India
• You are a natural born leader, the role models the right behaviours to instill a culture of success and discipline to setup the right depth of engagement and cadence with your accounts to deliver a strong focus on driving customer growth metrics
• You will have extensive payments industry knowledge and be contemporary with the latest issues in Digital payments, technology and local regulations
• Digital, analytical, objectivity, drive, enthusiasm, leadership, and creativity are key attributes
• Strategically driven leader with hands-on mentality; curiosity is part of your DNA

Essentials 

• Senior, experienced people leader with 12+ years of ecommerce / digital payments experience in the India market
• Graduate caliber 
• Outstanding communication skills - English (oral and written). Fluency in regional language preferable 
• Multinational experience and willingness to travel within the region 
• Experienced in using a CRM system, preferably Salesforce, to ensure new business activities are visible to a broad range of stakeholders

Industry experience

• Comprehensive knowledge and experience working in the FinTech & technology or payments industry focusing on an eCommerce technology service delivery
• Experience of cross-functional collaboration/deployment between technical service delivery, support, product & commercial teams
• Deep knowledge of merchant systems and payment gateway products and services
• Solidly entrenched in the acquirer community with a wide relationship network

Professional values

• Innovation driven: up-to-date with latest payments trends, champion bold ideas and new ways of doing things, ask challenging and stretching questions
• Open communication: actively promote environment of inclusion and diversity of thought, proactively limit or mitigate unconscious biases, honest and direct communication
• Solution focused: connect the dots and leverage Visa best practices, unafraid to make timely decisions in ambiguous, high pressure situations, quick to adapt / recover and reset priorities in changing circumstances