Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The System Analyst is responsible to fully support the Visa Clearing and Settlement Platform and Core System and Applications in a multi-data center environment. The daily duties would include, extensive research, troubleshooting and problem resolution.  In addition, you must be a team player, and possess excellent communication skills.  You must have the ability to multitask, and prioritize those issues that need immediate attention. 

Principal Duties and Responsibilities:

• Proactive analysis of the Visa complex core systems and applications to detect potential problems. When necessary makes preventive corrections.
• Work closely with the Engineering/Development groups to implement long-term corrective measures and offer solutions where applicable.
• The analyst is responsible for second-level problem determination and recovery of the Visa’s Core applications, operating system, and services.
• Extensive experience with large server (IBM mainframe) and Tandem Non- stop technologies and architectures in a complex, heterogeneous systems environment.
• Strong working knowledge of MVS & Tandem operating systems and related software/hardware.
• Run Ad hoc scripts against Tandem database for problem resolution or customer metrics. 
• Strong ability to understand the Visa applications and the services they provide in relation to the service levels and impacts to Visa’s customers.
• Experienced in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups. 
• Experience in working with various technical teams which include application support and engineering teams.
• Must be able to multi task, analyze and diagnose complex issues when working with various support groups.
• Strong understanding in Incident, Problem and change management per the ITIL process.
• Strong reporting and documentation skills.
• Excellent written and verbal communication skills.

Key Performance Indicator

• Technical staff member with general hardware/software system configuration and troubleshooting skills.  Includes (but is not limited to) MVS Systems, ESP Scheduling, OPS MVS(REXX/CLIST) Management, and OFD Tandem Support.
• Demonstrated strong ability in resolving routine problems with(JCL, Job abend,Job Schedules, and Rexx/Clist script errors) within technical areas of responsibility, following documented handling procedures.
• Uses sound judgment in determining priorities and enlisting support of others to prevent compromises to Visa’s business or client service level agreements.
• Ability to work independently and as part of a team.
• Responsible for enhancements, configuration changes, apply application patches or fixes for various monitoring products such as: ESP, Netmaster, OPS/MVS(REXX/CLIST), JCL/PROC in relation to job abend resolution.    
• MS Office Proficiency

Experience

• 4+ years as a support analyst function in a multi-data center environment.

Technical Knowledge:

• Extensive knowledge of MVS OS/390, C:D, FTP, SFTP, SDSF, Solve (Netmaster), CA-ESP(scheduling package),  TSO & TPX, JCL, Sysview, Tandem, C1 Endeavor, Data Express, Prognosis, Netcool Alerting Tool, REXX/CLIST, application support, and Remedy reporting tool.
• Working / practical knowledge of the Windows & Tandem environments.
• Working knowledge of CICS, DB2, MQ Channel, and tape processing.
• Experience with large server (IBM mainframe) technologies and architectures in a complex, heterogeneous systems environment.
• Subject matter expertise in  REXX, OPS/MVS, Systems State Manager, Windows, Tivoli, Network & ESP scheduling.
• Run Ad hoc scripts against Tandem database for problem resolution or customer metrics.
• Experienced in analyzing processing environments with focus on identifying improvement opportunities and efficiencies to process, procedures, and Visa applications while working closely with 3rd level support groups. 
• Experience in working with various technical teams which include application support, development and engineering teams.
• Strong understanding in Incident, Problem and Change management per the ITIL process.

Others:

• Excellent Team Player
• Strong reporting and documentation skills.
• Excellent written and verbal communication skills.

Education:

• 4+ years of education or equivalent on the job training in a similar environment

Working Conditions:

• Shift work, 12 hours shifts, Days or Nights on a rotating basis.
• Required to work OT as requested.
• This is an operational department therefore you will be required to work weekends and over the holiday periods as requested or scheduled.

Locations:

Highlands Ranch, CO / Ashburn, VA