About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

The Associate Credit Support Analyst will be an integral part of our Bundled Acquiring Operations Group and will be responsible for supporting the business needs and underwriting compliance of our growing merchant base. As an Associate Credit Support Analyst, you will be assisting new and existing merchants with their merchant and eCheck.Net® accounts through e-mail and inbound phone calls. In this role you will serve as a key point of contact between Sales, Merchants and our Acquiring Partners. You will be expected to review applications and account documents to ensure regulatory compliance, identify fraud and prevent losses. You will need to become an expert on the underwriting and risk criteria of Authorize.Net and its acquiring partners, as well as contribute to the sales process by acting as a knowledgeable resource for Sales Representatives on merchant acquiring requirements.

Specific Responsibilities will include:

• Provide world class client service to merchants via inbound phone calls and email.

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.

• Answer merchant questions and resolve merchant issues related to underwriting and risk compliance.

• In this position you will perform secondary review of automated approvals for compliance, identifying possible fraud and mitigating our risk for losses.

• Review incoming documents from our merchants for accuracy and compliance. This will include reviewing and analyzing fraud trends as they arise and communicating them to management.

• Thoroughly describe and document your work by notating all of our systems correctly and efficiently.

• Assist Sales Representatives and Account Management with customer inquiries requiring explanation of specific credit and risk policies and decisions related to those policies.

• Accurately resolve cases in Salesforce and escalate to other departments when necessary.

• Onboard merchant accounts accurately into the systems ensuring merchants are able to process payment as quickly as possible.

• Prior experience in underwriting, risk, merchant acquiring and ecommerce environments is preferred.

• Risk analysis and underwriting experience a plus.

• Demonstrates commitment to quality, attention to detail and customer service.

• Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required.

• Must have punctual, regular and consistent attendance.

• High School Diploma required, Associate or Bachelor's degree a plus.

• Advanced knowledge of Windows/PC including Excel and Word.

• Ability to excel in a fast-paced environment with multiple priorities.

• Ability to work with team members by assisting in day-to-day
  department discussions.

• Ability to resolve complex problems with minimal guidance.

• Competitive hourly wage along with possible annual bonus and an annual review of compensation

• Paid training

• Shifts from 8AM to 5PM, Mon through Fri

• Medical, Dental and Vision insurance, with no waiting period

• 401(k) with a company match (You put in $1.00, we put in $2.00)- Always fully vested

• Generous paid time off (21 days for years 1-5, and increases after that)

• 10 paid holidays per year

• Education Assistance, Adoption Assistance, and Commuter Assistance available

• Rewarding environment with opportunity for advancement

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”