Recruiter, Client Support Services

  • Pasay, Metro Manila, Philippines
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Client Support Services (CSS) provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to sales, product and technology, bringing the voice-of-the-customer into the design, development and successful deployment of Visa products and services. In addition to support client implementation of Visa products & services globally, CSS is also responsible for a host of critical services that support the broader Visa organization and clients, including Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools. The team also provides support for Visa’s DPS, Cybersource and Authorize.net businesses. Across time zones and borders, we provide clients with a comprehensive set of services including on-behalf-of contact center support to the end consumer and merchant. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Why should you join the Global Talent Acquisition team at Visa?  You are passionate and have experience in sourcing and recruiting diverse talent for unique roles.  You have relentless drive to find and hire top talent and want to be a brand ambassador for Visa.  You want to lead lifecycle recruiting and work with business leaders in an industry-leading company.  You want to raise the bar by providing exceptional hiring manager and candidate experiences.  And you operate with precision, passion, a strong sense of urgency and purpose - this is the opportunity for you! 

This is a fantastic opportunity to join the Global Talent Acquisition team at Visa!   As a Recruiter for Client Support Services in Pasay, you will support the entire CSS organization in country, including Contact Center, Disputes Processing, Account Management, Quality Assurance as well a large variety of other roles. In this role, you will be responsible for full-cycle recruitment activities with a strong emphasis on contact center agent roles, including sourcing top talent, building/maintaining a pipeline of top candidates and fostering strong relationships with our business leaders.   It’s a fabulous opportunity to make an impact and help shape the future of our organization. 

KEY RESPONSIBILITIES

  • Identify, attract, screen and secure top talent candidates (both passive and active) for a variety of skill and experience levels with a primary focus on contact center roles.
  • Be a Visa brand ambassador, internally and externally; establish a rapport with leads and potential candidates.
  • Build deep partnerships with the business by understanding the hiring needs, capabilities and knowledge requirements/gaps, as well as business and team priorities and dynamics.
  • Develop creative sourcing strategies to attract viable candidates through methods such as web sourcing, Boolean searches, internal talent and employee referrals.
  • Provide a diverse and qualified slate of candidates for each search.
  • Ensure timely communication to candidates and hiring teams regarding the status of your recruiting efforts
  • Stay current on the company’s organization structure, business priorities and employment practices
  • Adhere to and be an advocate for the Visa Leadership Principles - driving accountability for the way we act and the way we lead.
  • Act as a Talent Advisor and creative consultant with hiring teams, including Senior Leaders, throughout the organization
  • Act as a consultant and SME on hiring processes, HR related matters, compensation, leveling guidelines and immigration, etc.
  • Participate in process improvement projects with the broader Talent Acquisition team.
  • Ensure proper record tracking and process documentation.
  • Performs administrative task such as scheduling of candidates and conducting of business specific assessments
  • Partner with onboarding team and make the necessary follow ups to the candidates
  • Prepares offer recommendation

Qualifications

 

  • Bachelor’s degree or equivalent experience required and at least 2 years of full cycle recruiting experience in a fast-pace, high volume environment.  Hiring team will consider internal applicants who have shown exemplary performance in their current role. 

  • Demonstrated strong business acumen to be able to comprehend business needs and structure.

  • Proven deep client management expertise, including ability to partner and influence effectively with all types of teams and levels of professionals.

  • Ability to use and interpret various assessment methods in order to make the most valid and reliable decisions about a candidate’s fit to the company, team and job.

  • Ability to present strengths and weaknesses of leading candidates, overcome objections in the hiring process, sell the opportunity and negotiate final agreement.

  • Proven success in building robust, highly qualified, engaged candidate pipelines with a focus on diverse talent for unique roles.

  • Keen eye towards metrics and data, both to self-manage and to facilitate empirical, data-driven conversations

  • Developed consultative skills, particularly in the areas of salary equity, internal movement and workforce planning

  • Proven team player with excellent communication (verbal and written), presentation and interpersonal skills

  • Ability to prioritize multiple functions, tasks and manage time efficiently in a fast paced, changing work environment

  • Role is located in Pasay, hours would be 11 am to 8 pm typically.

 

 

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

 

All your information will be kept confidential according to EEO guidelines.

 

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