Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Position Summary:

As a Sr. Product Manager, you will be part of the Back Office Solutions team, within the Global Product organization responsible for managing product development and solution delivery for Visa’s dispute processing platform Visa Resolve Online (VROL).  The candidate will support global API implementation/integrations, as well as, define, document and maintain detailed business requirements and use cases for the VROL product.  The role requires a high level of interaction and collaboration with business and technical resources across the company, including client support services, risk, legal, technology and operations.

A successful candidate will be highly adaptable, possess strong interpersonal and organizational skills, and able to effectively manage multiple work streams. The ideal candidate for this position will have more than three years of technical product and/or program management experience with an ability to think tactically as well as strategically.  The candidate must have a background working in an agile environment and with API’s. Understanding of the VROL product and the dispute resolution process is helpful.

Job Scope:

• Technical product management functions including functional specs, roadmap, project management, issue/risk management, and cross-division coordination
• Extensive cross-organization collaboration playing a crucial role in interfacing with various technology teams and business stakeholders to identify requirements, converting them to functional specs, prioritizing, and driving execution using agile methodologies
• Work closely with the Architects & Engineers and contribute to the development of design artifacts and Quality Assurance test plans
• Plan and conduct User Acceptance Testing with key stakeholders
• Support and lead client implementation engagements
• Able to work on multiple projects simultaneously.
• 5 or more years of relevant experience in technical product and program management
• Strong analytical and technical skills
• Fluent in discussions about API design, SDKs, and developer tools
• Proven track record of shipping product in time
• Excellent communication skills
• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Rally, JIRA

• 4+ years of relevant professional experience in technical product and/or program management

• Educational background in Computer Science/Engineering preferred

• Technical product management functions including functional specs, roadmap, project management, issue/risk management, and cross-division coordination

• Extensive cross-organization collaboration playing a crucial role in interfacing with various technology teams and business stakeholders to identify requirements, converting them to functional specs, prioritizing, and driving execution using agile methodologies

• Strong analytical and technical skills

• Fluent in discussions about API design, SDKs, and developer tools

• Excellent communication and presentation skills

• Ability to work on projects across teams and ensure project deadlines are met

• Strong team player with demonstrated ability to collaborate and work effectively across functional areas to build consensus and achieve goals

• A high, self-defined standard of excellence and drive for continual improvement

• An affinity for payments technology and its future. Deep curiosity about what is happening, and what is happening next in the industry

• Ability to interpret data and translate findings into strategic insights and actionable recommendations

• Proficiency in Excel and PowerPoint

• Able to work on multiple projects simultaneously.

• Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Rally, JIRA

   

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.