New Grad – Associate Technical Writer

  • Full-time
  • Job Family Group: Technology and Operations

Company Description

Imagine working for one of the pioneers in the payment technology space. The kind of company that’s been setting the bar for the way people pay and get paid for more than 50 years, and continues to innovate on a global scale. Now imagine that company is less than 10,000 employees worldwide, small enough that you’ll actually have an impact and do some amazing things. Sounds pretty awesome. Well, that company exists and it’s Visa.

 

Yep, Visa.


Imagine, in a single day, the diversity of transactions that Visa manages – from gaming enthusiasts who buy virtual goods to advance a level, to a small business merchant launching their first ecommerce business to a large consumer brand hitting their largest single-day sale. Now multiply transactions and interactions like that by millions on a global scale – that's Visa. It is a multi-billion dollar market that has experienced year over year growth!

Job Description

ABOUT THE TEAM

Network Processing Communications delivers the business release documentation that includes the VisaNet Business Enhancements Release Global Technical Letter and Implementation Guide (GTLIG) used to communicate technical changes that may impact Visa clients and endpoints. In addition, Network Processing Communications delivers the Global Service Activation Guide (GSAG) to communicate activation, implementation, and testing activities for improvements described in the GTLIG to internal Visa staff.

RESPONSIBILITIES

  • Apply Visa’s writing standards to all documentation, which includes internal documents as well as external, client-facing business release documents

  • Edit documentation to adhere to grammar and mechanics rules, as well as to Visa’s writing standards

  • Develop Technical Letter (TL) articles for the Global Technical Letter and Implementation Guide (GTLIG) and Service Activation (SA) articles for the Global Service Activation Guide (GSAG) for the VisaNet Business Enhancements Release. The TL and SA articles may support enhancements to the Visa Token Service, Visa payWave, Visa Smart Debit/Credit (VSDC), Visa Direct for original credit transactions and account funding transactions, Interlink, and other Visa products and services; and changes to existing core systems functionality (V.I.P, BASE II, VSS, Direct Exchange, SMS Offline, CORE, Config, and VCMS). The GTLIG is used by Visa Inc. clients to determine multiregional or regional impacts in the U.S., Canada, Latin America and Caribbean (LAC), Asia Pacific (AP), Central and Eastern Europe, Middle East, and Africa (CEMEA), and Europe. The GSAG is used by Visa staff to determine activation and implementation.

  • Collaborates with Systems architects, software engineers, and project managers, Product, and Client Support Services (CSS) staff to ensure multi-system technical requirements, and/or implementation and testing requirements are fully developed and documented

  • Proactively drives and contributes to the design solution, implementation requirements and testing plans, as Global Technical Letter publication deadlines precede the availability of design documents, and on-time delivery of the Technical Letter (TL) is a SSAE 18 audit item.

  • Analyzes business requirements, multi-system conceptual approaches, technical designs, and existing Visa core systems functionality (V.I.P, BASE II, VSS, Direct Exchange, SMS Offline, CORE, Config, and VCMS) to define and document the technical changes to which clients must code their systems, and/or implementation setup and testing requirements that clients and CSS staff must perform for BR enhancements.

  • Determines from consultations with the project team and the project documents, what information is applicable to the audience, either clients or internal Visa staff, and positions it appropriately in the article.

  • Conducts walkthroughs of TL articles with the project team.

  • Ensures that all impacts to client systems and/or all implementation and testing impacts and requirements for clients and CSS are fully and accurately documented.

  • Responsible for gaining approval and signoff for articles from the project team, Product contact, and Product Senior Business Leader.

  • Collaborates with the Network Processing Communications team to produce high quality BR documents, including the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG).

  • Completes additional assignments, such as developing standalone Technical Letters, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, or managing updates to internal guides for CSS staff, such as the SMS Service Activation Guide and Config Users Guide.

  • Supports the semi-annual VisaNet BR process by serving as a technical contact and providing communications support in the Command Center.

  • Serves as third-level support to respond to client inquiries referred by Product and CSS.

  • Writes Business Release documentation articles in XML using a complex, customized XML-based structured authoring tool, adhering to BR writing standards.

  • May also perform complex tasks in the XML assembly to produce review documents and final publications, including multiple customized editions of final publications for direct connect merchants and competitors, such as MasterCard, American Express, Discover, and JCB.

Qualifications

REQUIREMENTS

  • Recent college graduates looking to start working in 2018
  • Pursuing a degree in technical writing, or related field
  • Skilled at writing and editing technical documents
  • Strong skills in HTML and CSS
  • Other coding skills are a plus
  • Ability to tackle challenges and address problems head-on
  • Strong ability to collaborate
  • Highly driven and resourceful
  • Ability to work in a fast-paced and dynamic environment
  • Undergraduate candidates who will require sponsorship for employment visa status now or in the future will not be considered for this position

Additional information

  • All your information will be kept confidential according to EEO guidelines.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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