Intern - Technical Writing

  • Austin, TX, USA
  • Intern

Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers.

Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Job Description


Network Processing Communications delivers the semi-annual business release documentation that includes the VisaNet Business Enhancements Release Global Technical Letter and Implementation Guide (GTLIG) used to communicate technical changes that may impact Visa clients and endpoints. In addition, Network Processing Communications delivers the Global Service Activation Guide (GSAG) to communicate activation, implementation, and testing activities for enhancements described in the GTLIG to internal Visa staff.




  • Learn and apply Visa’s writing standards for all documentation, which includes internal documents as well as external, client-facing business release documents

  • Edit documentation to adhere to grammar and mechanics rules, as well as to Visa’s writing standards

  • Collaborate with authors and editors on writing and reviewing documentation

  • Analyze business requirements, conceptual approaches, and technical designs to define and document the technical changes for clients and internal staff

  • Collaborate with Systems architects, Product, software engineers, project managers, and customer support staff to ensure technical requirements, implementation and testing requirements are fully developed and documented

  • Ensure that all technical changes are documented fully and accurately

  • Collaborate with the Network Processing Communications team to produce high quality documents

  • Write Business Release documentation articles in XML using a customized XML-based structured authoring tool

  • Research latest technologies to help improve documentation processes for the Network Processing Communication team

  • Support the team in automating innovation initiatives

  • Support the team in analyzing and automating manual processes

  • Write User’s Guide and train staff on the use and maintenance of the automation initiatives

  • Assume responsibilities of other assigned projects



  • Junior-level students seeking an internship for summer 2019

  • Pursuing a degree in technical writing or related field

  • Skilled at writing and editing technical documents

  • Strong skills in HTML and CSS

  • Other coding skills are a plus

  • Ability to take on challenges and address problems head-on

  • Strong ability to collaborate

  • Highly driven and resourceful

  • Ability to work in a fast-paced and dynamic environment

  • Except in exceptional circumstances, undergraduate candidates who will require
    sponsorship for employment visa status now or in the future will not be
    considered for this position



Additional Information

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