About Visa

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and
find out how Visa is everywhere you want to be.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

The Release Manager is responsible for driving the various teams – both internal and external – to deliver product development features to the market on a monthly cadence. This position is responsible for identifying product rollout requirements including infrastructure, internal operations, external operations, training, etc., and then developing and executing against a project plan, proactively mitigating risks, and potentially managing the software development life cycle from inception to production launch and post production  support.  This position requires a strong program manager familiar with the challenges that typically confront technology projects – limited resources, conflicting priorities, scope creep, time slippage, etc., and that can work through these challenges, escalating when necessary, and only after exhausting options with internal/external stakeholders. 

RESPONSIBILITIES

Collaborating across global business and technology organizations, providing sound analysis and change leadership.  Building and maintaining strong internal customer relationships is essential as this position will work with Business Partners, internal staff and system integrators on a daily basis to ensure quality assurance is performed in alignment with global initiatives and requirements across the enterprise.

• Provide comprehensive consultation to stakeholders regarding long and short range release delivery requirements and recommend innovations which anticipate the future directions of both business and information technology. 

• Coordinates implementation of tested system changes with functional teams to determine priorities, schedule new builds and releases, and maintain the build calendar

• Coordinate releases, upgrades, configuration changes and data-cuts across all pre-production environments

• Provides problem resolution support, specific to systems and server issues; identifies and resolves system/server problems, coordinating with application users to determine symptoms and ensure accurate problem definition.

• Maintains direct knowledge of all operations management and technical processes, procedures, quality standards, and status of service delivery for all operations-related activities. Proposes systems management process improvements and additions.

• Develop and maintain a high degree of system knowledge for the products.

• Bachelors/Degree in Computer Science from an accredited college or university

• 8-10 years of experience with at least 5 years related to program, project and release management

• Has at least 3 years of experience in a leadership role

• Leads project teams to achieve milestones and objectives

• Anticipate problems and complications, and formulate solutions so as not to impede the progress of the project.

• Interfacing with external business stakeholders.

• Proactive, innovative, collaborative, and driven to achieve results

• Experience with environment build-out, prep, installs, configuration, maintenance and troubleshooting.

• Proven ability to make sound Risk Management decisions balancing a low tolerance for risk with the needs to deliver complex business solutions

• Good communication skills:  written and oral, Active listening, seeking to understand others views, communicating at the appropriate level for the audience

• Previous experience with tools such as Jira and Wiki

Experience coordinating penetration/security testing and program management, helpful

All your information will be kept confidential according to EEO guidelines.