Program Manager

  • Belfast, United Kingdom
  • Full-time

Company Description

At CyberSource we build the tools that helps businesses turn their ideas into reality. All across the globe merchants look to CyberSource for tools, knowledge and a passion for making payment acceptance safe, fast and easy. We are on an exciting growth journey and we are looking  for individuals who echo our client obsession, enjoy delivering great technology (at a global scale) and creating success. 

We started this business when the internet was just learning how to walk…now that it’s running at lightning speed, we’re excited about building the next generation of tools that will make starting or growing a company as easy as pie. And, we’re Visa…which makes it fantastic to scale with us since we’re already the #1 payments company in the world. We couldn’t do this without our people. That is at our core. It is our employees’ passion, initiative, creativity and innovation that drives our success and the success of every client we work with. #1 company=best in class talent. 

Come join us!

Job Description

The Merchant and Acquirer Processing Product Development team at Visa is looking for an experienced Program Manager to facilitate the Belfast teams’ delivery commitments. The successful candidate will need to combine successful software development process experience with effective collaboration, facilitation, leadership, and technical skills. The Program Manager will be responsible for all aspects of the development and implementation of assigned projects and scrum teams and provides a single point of contact for these. The Program Manager will be accountable for timely and high quality execution and delivery of the projects from original concept through final implementation. This position will work with teams that follow Agile as well as traditional methodologies, and will work across timezones and global teams to deliver on enterprise commercial software development commitments. The successful candidate will be required to:


  • Be the main point of contact for the specific project and scrum teams.
  • Enable delivery of the enterprise level development activities inline with the standard organization wide operating & reporting structures.
  • Guide the team and organization on how to use Agile/Scrum practices and values to deliver on all commitments.
  • Build a trusting and safe environment where problems can be raised without blame or judgement, with an emphasis on resolution and problem solving.
  • Provide support to the team using a servant leadership style whenever possible, and leading by example.
  • Support discussion, decision making, and conflict resolution.
  • Improve team velocity and leverage tools like burn downs and capacity modeling to evaluate and drive continual improvement in productivity.
  • Collaborate within the PMO function to drive organization wide improvements.


Required Experience

  • Bachelor's degree, or foreign equivalent, in Computer Science, Engineering or a closely related discipline and demonstrable experience within Software Development and Project Delivery
  • SME Knowledge of project management principles and Agile development methodologies.
  • Experience in diligently applying Scrum principles, practices, and theory.
  • Demonstrate thorough attention to detail, ability to think analytically and independently.
  • Ability to understand architectural and technical aspects of projects.
  • Hands-on experience of technical implementations of large scale, highly available, robust web/mobile and Payment Services applications.
  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
  • Significant experience of working across multiple time zones with geographically dispersed teams to achieve desired outcomes.
  • Strong communication and customer facing skills.
  • Self-starter with strong organization and resolution management skills

Preferred Experience


  • Experience with Agile Application Lifecycle Management and development tools like Rally, Confluence Wiki and JIRA.
  • Working knowledge and understanding of where CyberSource products and services sit within the payments industry.
  • Experience with online/ecommerce, payment processing, and/or financial systems.
  • Hands on Software Development Experience.

Additional Information

CyberSource is an equal opportunities employer. We are strongly committed to equal opportunity and strive to align fully with equal employment laws, ordinances and regulations for all applicants and employees. A place where everyone is accepted everywhere. That is our vision, and our passion. We believe that when each of us are empowered to discover our true potential, what we can do together is limitless.

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