Visa Discovery Program Traineeship (Undergrad) - CRM

  • Hanoi, Hoàn Kiếm, Hanoi, Vietnam
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The Visa Discovery Program is the biggest step you can take to joining our Revolution of Payments Innovation. Throughout your traineeship period at Visa, you will take on meaningful work, get executive exposure and engage in out-of-the-box problem solving. From technology to business, we are looking for people who can innovate, collaborate and drive Visa into the next era of an already rapidly-evolving digital market place. If you're up for the challenge, please consider joining our team.

Insight to the team

The trainee will be working with the Vietnam Client Relationship Management (CRM) team, focused on supporting Visa’s clients including banks and Financial Institutions.  The trainee will be assisting in managing day-to-day operations as required by Visa clients, as well as involve in developing engagement strategy with either existing or prospected clients. The trainee will have the opportunity to learn how payments flow in today world providing consumers with different means of payments, learn about client relationship management, how to interact with different stakeholders, cross-function teams . The position will be based in Hanoi.


  • Assist the Vietnam CRM team in responding to day-to-day business requirements by key clients (i.e. performance report)

  • Responsible for regular updates of Playbook/ Salesforce for assigned key account(s) to understand how customer management tool can be used/ utilized to help business operation

  • Support CRM team to manage at least one existing client or new prospected client to have direct experiences in deepening relationship and growing partner and Visa business through effective engagement plan

  • Support CRM team with planning, execution plan and tracking results.

  • Gather info, update client data base


  • An undergraduate student in your 2nd or 3rd year of academic program

  • Be able to work full-time at least 10-12 weeks

  • Fluent use with Microsoft Office (Word, Excel, Outlook, Powerpoint)

  • Positive attitude with strong inter-personal communication skills

  • Willing to learn and eager to contribute ideas

  • Ability to take on challenges and address problems head-on

  • Fluent in Vietnamese and English

  • Domestic travel may be required

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