Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

If you think you could support Visa as a Senior Manager Specialised Support Europe, we want to hear from you – together, let’s make Visa a great place to work.

What's it all about?

This role leads a team of 4-6 senior analysts and analysts providing support to Visa clients throughout the European geography. The team will provide support for two Visa product suites: dispute management tools (Visa Resolve Online), as well as risk management group (Visa Risk Manager). This role can also expand into providing support for new products/services requiring skill sets similar to this team.

The role provides leadership and direction in both implementation and BAU Support for the respective products. The role also has some input into product direction through interactions with Product Offices.

What we expect of you, day to day.

• Lead a team of 4-6 professionals who are subject matter experts in Resolve Online/VCR, Visa Risk Manager, as well as other supported products.
• Manage multiple complex projects simultaneously across matrix organizations, where initiative and independent judgement are required to determine appropriate course of action.
• Define/adjust implementation, support processes and required tools to support rollouts of these products, as well as any new products.
• Contribute to product enhancements, as well as trouble shoot escalated Tier 1 client issues for these products.
• Participate in inter-regional discussions regarding support processes and procedures.
• Provide leadership and management for a team of individual contributors, establishing a customer focused, performance based culture.
• Direct team members to assure all projects are successfully implemented, and that business goals are supported in a cost effective, timely manner.
• Work with direct manager to successfully translate broad strategies into specific objectives and action plans.
• Build and maintain relationships with key stakeholders to ensure optimized support of respective products.
• Client support strategy involves multiple divisions within global and regional CSS organizations and other Visa stakeholder groups, with negotiation of service levels between Visa groups and Clients/markets to meet formal and informal commitments.
• Leverages and influences the resources within department through business leadership.
• Specific implications (internal & client) if support strategy is incorrect, project execution is not successful or business functions are inaccurate or inconsistent.
• Problem solving opportunities vary widely in nature and scope; some scenarios for new products will have no local precedence for resolution.
• Be able to recommend optimal tactical direction to manager, even when neither option fulfills all requirements.
• Maintain strong relations amongst team, as well as with key stakeholders (Product, Ops, and IT).
• Will consult/negotiate business and technical solutions with internal and external clients to ensure Visa Inc. and client goals are achieved.
• Must be able to influence decisions through consultative input.

What we're after...

• Experience in bankcard operations, preferably Visa, supporting highly complex clients and/or services
• Experience in strategic business analysis
• Functional Project management experience
• Mid-Level industry experience
• Bachelor's degree or equivalent
• Bankcard, Network and or processor operations
• Authorization services
• Telecommunications and key global vendors
• Card Technologies
• Some Product Management skills
• Strong business and data analysis skills
• Strong presentation skills
• Strong experience in providing functional leadership (vs. managing functions)
• Strong project management skills
• Strong oral and written communications
• Strong negotiation skills
• Ability to coordinate work activities and schedules with others to achieve project commitments and overall objectives.
• Manage team with a focus excellence while maintaining a healthy working environment for staff.
• Responsible for ensuring department services are delivered in such a way that customer satisfaction is increased while maintaining efficient workflow for staff.
• Ability to make decisions involving complex business and technical solutions.
• Ability to translate complex business requirements into technical requirements for Visa products and services.
• Demonstrated detailed knowledge of full breadth of respective products supported.
• Ability to develop or modify existing methods or ideas to create new procedures, products, systems or services.
• Ability to view challenges strategically and communicate benefits.

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.