About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

The Senior Director, Risk Operations Center is a high visibility, hands-on role, responsible for the build-out, oversight and support of the Risk Operations Center capability within the Payment Fraud Disruption organization at Visa. This position is responsible for driving first response to any risk or fraud attack affecting Visa’s clients or brand. This fast-paced team of technology experts identifies, investigates, disrupts and prevents attacks targeting the global payment ecosystem. The Sr. Director is responsible for all aspects of leading and managing geographically disperse teams - including allocation of duties, coordination of activities, prioritization of tasks and overall team high functioning. This position reports to the Vice President, Payment Fraud Disruption, within Global Payment System Risk.

Note: This position requires shift work.

Primary responsibilities:

• Lead, manage and contribute in day-to-day activities of Visa’s global Risk Operations Center
• Serve as primary liaison between the Risk Operations Center, management, and cross-functional teams, including Payment Systems Intelligence and Global Fraud Breach and Investigations
• Set clear, aligned goals and direction; delegate and provide candid feedback and coaching to maximize team competency
• Coordinate incident handling with regional Risk groups take decisive action on events, alerts etc.
• Assess impact accurately of a critical/major incident and author communication for distribution to appropriate recipients within set periods with guidance
• Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms
• Handle routine daily activities such as logistics, coordination, coaching, mentoring, recruiting, performance metrics, operations, efficiency and other services
• Compile reporting on internal incident response measures of success
• Provides guidance and direction to analysts when needed for fraud events
• Manage additional projects and initiatives as assigned
• Oversee and track completion of risk projects

Secondary Responsibilities:

• Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.
• Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.
• Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing and disrupting cybercrime and fraud threats to the global payments ecosystem
• Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality

Required:

• 10+ years experience in payment card or cybersecurity industry, payment card investigations, cybercrime fraud and/or Red team testing
• Proven experience managing or leading a team within a 24x7 Operations Center
• Leads by example - strives for excellence within themselves and within the organization
• Knowledge of transactions, systems processing transactions and overall transaction process
• Advanced level of written and spoken communication
• Understanding of networks, risk management, network security, digital forensics, and security operations
• Prior experience with data analytics, visualization tools and concepts
• Ability to respond after-hours, weekends and holidays to major fraud events, to support shift work, and manage a 24x7 team
• Passion for fraud schemes and cybercrime investigations
• Understanding of payments process and cybercrime and fraud techniques
• Design reports with meaningful trends and fraud stats
• Demonstrated time management skills with the ability to successfully manage and execute multiple tasks and projects simultaneously, at times under tremendous stress

Preferred:

• Direct experience with VisaNet, ISO 8583, transaction routing, VCMS, Base I and Base II platforms
• Familiarity with intelligence databases and analytical tools or similar intelligence reporting systems
• Analysis of cyber threat intelligence and fraud intelligence
• Undergraduate degree or commensurate experience required, graduate degree preferred
• CISSP, CHFI, CEH, GIAC certifications

All your information will be kept confidential according to EEO guidelines.