Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

• Monitor and operate the Visa Debit Authorization system.
• Responsible for 1st level problem determination and recovery of the Debit Tandem application, operating system and hardware failures.
• Monitor interface lines, application and system messages to provide maximum system availability to clients.
• React quickly to situations requiring Debit services to be switched to backup services.
• Escalate and coordinate problem situations with the appropriate management, support groups, and service partners as needed.
• Adhere to established processes and procedures to ensure ITIL best practices are followed.
• Demonstrate technical leadership skills in day-to-day work; take ownership of critical issues where appropriate.
• Correlate critical alerts on monitoring platform with actual system outages.
• Track and update all incidents in the incident management system, and accurately document.
• Review tickets for repetitive issues and collaborate with support teams to identify effective/sound solutions that will resolve these conclusively.
• Drive incidents to resolution in a timely manner as dictated by the impact and severity of the problem.

• Currently pursuing Bachelor's in IT, Computer Science or related disciplines 
• Strong written and verbal communication skills, analytical and problem determination skills and customer relations skills
• Experience and/or exposure to automation tools
• Demonstrated ability to manage multiple service requests with strict time limits on an ongoing basis
• Payment processing industry preferred

All your information will be kept confidential according to EEO guidelines.