Director, Senior Program Manager, Key Client Initiatives

  • Austin, TX, USA
  • Full-time

Company Description

CyberSource, a Visa company is a global leader in e-Commerce Payment Management capabilities.  In an increasingly competitive environment, we are looking for talented, articulate, and bright individuals who want to make a difference.

Job Description

The Senior Program Manager will be an integral part of our Product Operations team, managing the client/key initiative engagements to ensure superior communication and delivery.  In this role, you will be responsible for managing a cross-functional engagement that includes direct client interaction, client ehancement requests, project schedules, tracking activities and deliverables, and communicating progress of projects.  Responsibilities will include, but are not limited to, coordination of the following lifecycle activities:  client sales, project requirements, project build, training, legal, and client status.  Additional tasks include providing regular status reporting, client roadmap updates, supporting the change management process, assisting with annual planning, and other responsibilities as assigned.  This position will include interacting directly with Sales Relationship Managers, Product Managers, Product Development, Marketing, Sales, and Customer Service, Client Project Lead, and Visa cross-functional teams in a Global environment.  The ideal candidate is a motivated self-starter with leadership and management qualities that can work independently in a fast-paced, ambiguous environment with limited supervision.  He or she must be a fast learner who can quickly absorb the nuances of complex, varied payment offerings.

While there is a strong preference for candidates who will office in San Francisco or Foster City CA, we are open to other Visa office locations for highly qualified candidates.



*This role is heavily client focused, and will require a consulting approach, and strong client engagement skills in order to manage fortune 1000 customers with industry best practices.

*The Sr. Program Manager will lead planning activities and facilitate project meetings, ensuring the project team delivers against its commitments with the highest quality deliverables in a timely fashion. 

*Leveraging strong project management industry expertise, best practices, and collaboration skills, identify required activities to successfully deliver the program, ensuring appropriate task assignments are in place.

*Establish and manage client expectations through-out the project lifecycle, follow defined scope management process.

*Define communication plan to ensure CyberSource and Client Stakeholder involvement and communication is in place.

*Report and escalate issues, with mitigation path to resolution.

*Identify risks, perform risk analysis, effectively manage and track risks and mitigation strategies; proactively raise prioritization and scheduling tradeoff decisions, escalating and identifying alternate options as appropriate; Follow defined Risk Management processes.

*Oversee and ensure all status materials are compiled, completed in a timely fashion, and distribute project and activity status on a regular basis. 

*Collaborate with Product Managers to manage key performance metrics and assist with budget management, and roadmap documentation.

*Assess existing processes and identify opportunities for improvement

*Participate in other project related activities as requested.


*12+ years experience as a project manager, delivering complex system integrated business application projects.  Ideal candidate will have deep knowledge and experience with project planning, execution, go-to-market activities, and managing cross functional, global project teams.

*Experience in a consulting role 

*PMP certified with current credentials

*Strong customer service skills are required.

*Experience in an Agile environment is preferred.

*Knowledge of payment and/or risk management systems and the industry is preferred.

*Excellent Microsoft Project and presentation skills.

*Ability to drive cross-functional project teams of services personnel dispersed across multiple geographies and disciplines in a matrix structure where none of the resources report directly to the program manager.  Able to motivate staff, and influence their tasks to align with organizational goals and priorities.

Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.

*Working knowledge of the software development lifecycle from requirements gathering to post-implementation customer support.

*Solid understanding of project management techniques, methodologies, and best practices.

*Self-motivated, able to work independently while coordinating activities with cross functional teams.

*Team player; able to communicate with technical and business experts at all levels of the organization.

*Solid analytical and problem solving skills; ability to think strategically.

*Excellent verbal and written communication and presentation skills.

*Bachelor's degree is required.  Master's degree is preferred.

*Travel is required.  Approximately 25%.

Additional Information

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