Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorship, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be

The Sr. Systems Analyst is a go to role for technology team for product requirements, system use cases and impact assessment due to changes in other VISA systems, for VISA’s global dispute management system known as Visa Resolve Online. Visa Resolve Online (VROL) is a web-based application that enforces the rules and workflow of disputes. VROL is a mandated service that is crucial to the Visa brand promise of providing secure and reliable payment services by ensuring that cardholders, merchants, and issuing financial institutions have a clear dispute process and enabling technology, making resolution of disputed transactions fast and easy.

The Sr. Systems Analyst will be part of VROL analyst team responsible for managing requirements, working with business partners to define the scope of product enhancements, and maintaining/developing mission critical interface specifications to be distributed to VISA’s member banks and payment processors globally.

This position reports to a Director of Global Dispute Processing organization and is based in Singapore.

Responsibilities

• The primary responsibility will be to work with project stakeholders including product, business and technology teams to review and understand business requirements and to translate those requirements into written detailed use case documentation and functional requirements specifications
• Effectively use planning tools such as Jira to develop documents and to provide clear vision for scope, use cases, workflows, wire-frames, product requirements, acceptance criteria and other materials as needed to support technical design, development and QA activities
• Ensure requirements issues are identified, tracked, reported on and resolved in a timely manner
• Work very closely with development team, participate in high level solution of the product
• Work closely with QA team to validate and ensure the high quality product releases
• Set and manage expectations of all stakeholders through effective written and oral communications
• Effectively communicate plan, status, issues, and risks in a precise and timely manner.
• Contribute to development integration testing process to assure that developed solutions meet business requirements and use case scenarios
• Engage closely with Product office and other groups to document non-functional requirements
• Work closely with product team, understand the product roadmap, and contribute feasible ideas, which can benefit the program. Leverage industry trends to shape feasible functional solutions and process improvements

• BS/MS in Computer Science, Computer Engineering, or related field.
• Overall 7+ years of experience in Software Development and System Analysis
• 3+ years of rich experience in working with large software products as System Analyst/Business Analyst/Product Owner
• Excellent verbal, and written communication skills and presentation skills to effectively communicate the business needs and product roadmap in team and to multiple organization levels
• Good foundation in computer science and Software Development is required
• Ability to communicate difficult/sensitive information tactfully
• Understanding of application programming, web services, database and system design
• Understanding or experience with mobile application development is a plus
• Prior Visa experience is a plus including knowledge of Visa systems, specific knowledge of Visa Resolve Online (VROL) is a plus
• Experience in the payment industry is a plus