User Experience (UX) Sr. Application Program Analyst in UX Designer

  • Austin, TX, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorship, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The Visa Corporate IT group has embarked on a major transformation journey. We will not follow the 'traditional' IT playbook of simply purchasing off the shelf solutions and stitching them together. We are transforming ourselves into a true engineering organization where we put customer experience first, create highly leveraged (and loved) platforms with a heavy emphasis on operational excellence such as ensuring our platforms and services are unbreakable. Where we choose to continue with packaged software we will invent our way around their limitations such as poor UI or scale. 

The Customer Experience (CX) team within Corporate IT believes that great design has the ability to engage and inspire users and we strive to rethink and redefine how users interact with our corporate applications and products.   We are a team of creative and collaborative strategic thinkers, and conceptual problem solvers who make every decision an informed one.  We value precision coupled with a “get it done” mindset, and look for proven skills over big egos.   If you are obsessed with the customer experience, this is the team for you!

This role within Visa’s Corporate IT Customer Experience team is an extraordinary opportunity to drive Enterprise User Experience best practices into the heart of every Visa Corporate application, product, service and process.   We are looking for someone who is passionate about customer experience and is thrilled to work on behalf of our global Corporate IT (CIT) team to support them in adopting and implementing a customer experience mindset.  The position provides a unique chance to be on the forefront of the ongoing transformation of the division, closely cooperating with all management levels and getting insights into the corporate strategy.

Responsibilities:

·       Build capability within project teams to deliver the right business outcomes while creating a great employee/user experience

·       Work with product managers, developers, designers and testers to inform and influence solutions that will delight and benefit users

·       Lead development teams through user-experience-focused activities including interviewing, requirements gathering, empathy mapping, usability testing, and feedback loops

  • Produce user requirements specifications, conceptual models, personas, storyboards, user journey maps, scenarios, flow charts, conceptual sketches, wireframes, design prototypes, and design specifications
  • Participate as a design lead with cross-functional teams that include other designers, engineers, project management, product management, software developers, QA, users, and business partners
  • Participate in product and feature ideation and conceptual development for solutions taking into account user design considerations

·       Lead development teams by creating user personas and customer profiles to better understand customers and customize solutions where possible

  • Lead teams to incorporate user experience when selecting vendors and designing/implementing solutions
  • Design and specify user interfaces using participatory and iterative design techniques, including observational studies, interviews, usability testing, and other forms of requirements discovery
  • Analyze customer experience problems and create design solutions that meet business goals
  • Analyze application and business domain data requirements and business rules, understanding the data flow from source to screen
  • Create user-centered designs by considering market analysis, customer feedback, and usability findings
  • Recognize and predict use cases and user interaction, and design intuitive applications to support them
  • Create assets that effectively communicate product function and intent, user interaction, and screen hierarchy

·       Create meaningful documentation that translates data into insights that help leaders make better and informed decisions

  • Build Interactive Prototypes

·       Gather user feedback using established user research methods and then effectively communicate research findings, conceptual ideas, detailed designs, and design rationale both verbally and visually to stakeholders and team member

·       Lead post-project reviews to identify areas of success and improvement opportunities and create a feedback loop for incorporating lessons learned into future projects

·       Manage multiple projects at one time, switching focus between projects as required to manage priorities

  • Stay abreast of User Experience trends, as well as corporate and industry standards, always  looking for creative ideas

·       Be a strong, vocal customer/user advocate

Qualifications

Responsibilities:

  • Build capability within project teams to deliver the right business outcomes while creating a great employee/user experience
  • Work with product managers, developers, designers and testers to inform and influence solutions that will delight and benefit users
  • Lead development teams through user-experience-focused activities including interviewing, requirements gathering, empathy mapping, usability testing, and feedback loops
  • Produce user requirements specifications, conceptual models, personas, storyboards, user journey maps, scenarios, flow charts, conceptual sketches, wireframes, design prototypes, and design specifications
  • Participate as a design lead with cross-functional teams that include other designers, engineers, project management, product management, software developers, QA, users, and business partners
  • Participate in product and feature ideation and conceptual development for solutions taking into account user design considerations
  •  Lead development teams by creating user personas and customer profiles to better understand customers and customize solutions where possible
  • Lead teams to incorporate user experience when selecting vendors and designing/implementing solutions
  • Design and specify user interfaces using participatory and iterative design techniques, including observational studies, interviews, usability testing, and other forms of requirements discovery
  • Analyze customer experience problems and create design solutions that meet business goals
  • Analyze application and business domain data requirements and business rules, understanding the data flow from source to screen
  • Create user-centered designs by considering market analysis, customer feedback, and usability findings
  • Recognize and predict use cases and user interaction, and design intuitive applications to support them
  • Create assets that effectively communicate product function and intent, user interaction, and screen hierarchy
  • Create meaningful documentation that translates data into insights that help leaders make better and informed decisions
  • Build Interactive Prototypes
  • Gather user feedback using established user research methods and then effectively communicate research findings, conceptual ideas, detailed designs, and design rationale both verbally and visually to stakeholders and team member
  • Lead post-project reviews to identify areas of success and improvement opportunities and create a feedback loop for incorporating lessons learned into future projects
  • Manage multiple projects at one time, switching focus between projects as required to manage priorities
  • Stay abreast of User Experience trends, as well as corporate and industry standards, always  looking for creative ideas
  • Be a strong, vocal customer/user advocate

 

Qualifications:

  • Bachelor’s degree in human-computer interaction, graphic design, marketing, cognitive science, computer science, or other related field; MBA or Master’s in HCI preferred
  • 5+ years of experience in user interface / user experience design, or graphic and visual design in a corporate or agency context, HCI, Design Thinking as well as Usability Testing and other user research tools, techniques and principals
  • Able to conduct business analysis and requirements gathering from business stakeholders and internal clients
  • Wireframe and prototyping experience
  • Understanding and experience in user-centered design process
  • Able to take feedback constructively and iterate on designs and ideas from multiple stakeholders with differing opinions
  • Creative thinker who can effectively innovate big ideas and also work out the details
  • Must have a passion for championing customer experience
  • Experience moving your designs throughout an agile development process
  • Excellent interaction design skills
  • Ability to communicate effectively with all stakeholders including technical developers, business leaders and users
  • Proficiency with Microsoft Office products for Windows including Word, Excel, SharePoint and Visio

  • Knowledge of HTML, CSS, JavaScript is a plus
  • HFI & CSPO certifications are a plus
  • Portfolio showing your UI and UX skills is required

Additional Information

All your information will be kept confidential according to EEO guidelines.

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