Director, Global Employee Communications, Technology & Risk

  • Foster City, CA, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.    

Job Description

Who We’re Looking For

With your extensive employee communications experience and strong interest in technology, you will be the catalyst to energize and align employees to support the priorities of the Technology and Risk/Audit/Public Policy (ARP) organizations. You will develop and execute communication plans that build awareness and understanding for executive strategies, and drive targeted actions and behaviors of employees through creative programs and initiatives within these organizations and across Visa. You will also serve as the lead communications strategist and tactician supporting an executive-sponsored initiative to improve processes and tools employees across the company use to be productive.

You will use your outstanding written and verbal communication skills to develop and manage communications programs and projects, collaborating effectively with technical and non-technical staff to achieve goals of your functional clients and Visa.

This position reports to the Senior Director, Employee Communications, Corporate Functions, and is an individual contributor role. It is based in Foster City, CA.

Your Clients   

Visa’s Technology organization delivers world-class technology for Visa’s clients, partners, consumers and colleagues. With more than 6,000 employees, the organization encompasses one-third of Visa’s employee population. About two-thirds of your time will be spent facilitating communication across the organization, as well as keeping employees across Visa informed of new technologies, processes and tools.

Visa’s Risk/Audit/Public Policy (ARP) organization of ~300 professionals is responsible for identifying and mitigating threats to Visa while supporting the company’s growth and maintaining thought leadership on issues of importance to clients and governments everywhere. Your work in this area will be an estimated one-third and will focus on supporting the priorities of the function’s executive and creating visibility for Visa-wide risk programs.  

Primary responsibilities

  • Serve as a partner and advisor to Technology and ARP organization leaders on effective communication strategies and tactics to drive employee engagement within and beyond their teams.

  • Help employees across Visa understand the contributions of the Technology and ARP organizations. Build awareness and understanding among Visa employees for strategies, programs and initiatives, and to drive desired employee behaviors.

  • Consult and deliver communications for Visa-wide change management initiative to make it easier for employees to use processes and tools to get work done.

  • Provide hands-on writing, editing and production of content across multiple channels (e.g. intranet articles, email messages, newsletters, presentations, videos, etc.) to help functional employees understand what is happening within the function and in the broader Visa organization.

  • Assist with the creation of executive-delivered content for live internal events, including All-Staff meetings, hackathons and engagement activities.

  • Partner closely with colleagues driving other internal and external communications to ensure message alignment and consistency and to generate new content ideas.

Qualifications

  • You are a results-oriented professional with a 8-10 years in a strategic business communications role, preferably in or supporting a global technology organization

  • BA/BS degree or equivalent education and experience

  • You demonstrate excellent writing and editing skills (note: all candidates will receive a writing test)

  • Successful experience providing advice and support to senior leaders for communication strategy, message development and delivery

  • You have a demonstrated track record of  creating comprehensive communication programs that span strategy, engagement, content creation, social platforms and event management

  • You have proven experience blending traditional communication tactics with emerging opportunities (e.g., digital, social, mobile)

  • Experience supporting communications for change management initiatives

  • Skilled in working with a variety of employee communication apps and platforms (e.g., PowerPoint, intranets, collaboration tools, blogs, video, photography, etc.)

Desired Characteristics

  • You are an exceptional communicator with outstanding verbal, written and presentation skills.

  • You have a  strong interest in technology and innovation

  • Excellent facilitation and collaboration with demonstrated ability in gaining trust, securing buy-in and influencing change at all levels

  • Adept project manager with the ability to juggle multiple priorities in a fast-changing environment

  • You are an adept storyteller who can build and deliver consistent messages across a variety of channels to a diverse set of audiences

  • Experience in event planning and management, including All Hands meetings, employee forums and feedback sessions, social and recognition events, etc.

  • You are an enthusiastic change agent and a hands-on  team player who builds strong relationships internally and externally

  • You are a self-starter who is nimble, flexible and comfortable working in an environment where priorities can change quickly

 

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.   All your information will be kept confidential according to EEO guidelines.

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