Product Manager - Digital Product Delivery
- Melbourne VIC, Australia
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
The Digital Product Solution & Delivery team are champions of Human Centric Design methodologies in the approaches they utilize to define solutions and capabilities that enhance the end user’s experience with Visa products and services. The team works on delivery of Visa’s latest technology, platforms and solutions that support client needs and Visa’s digital agenda in the continuous improvement and evolution in payment processing across VisaNet.
This role is part of the Product team in Visa Australia, New Zealand and South Pacific. The Product team is responsible for commercializing and deploying Visa’s latest technology, platforms and solutions to clients in the region. You will report to the Director, Digital Product Solutions in client engagement for the purposes of delivering against the clients Digital strategic objectives and sprint based implementations. You will support and partner with the client relationship management team for the purposes of developing and executing client digital strategies for the client.
You will be responsible for coordinating the implementation of digital related initiatives for our client that include Business Enhancement Releases, API & SDK technology available via the Visa Developer Platform as well as other Visa technology platforms and capabilities for our client’s mobile and / or digital channels. You will work alongside internal functions in Visa such as the Digital Product team, Client Support Readiness team and Client Support Services team to deliver Visa services to our clients in the digital space. The role serves as a subject matter expert on all Visa APIs and their technical implementation, including their application in design, consultation in their development, oversight and support in testing, certification and post-production phases as well as debugging, with the assistance of engineers from the Visa Developer platform
As a dedicated product SME for one of Visa’s most valued clients, you will work closely with the Client Relationship Managing Team to support the client in the following ways:
Actively support the delivery and ongoing support in HCD / design sessions, more detailed co-creation sprints and all other digital related initiatives for the client.
Provide project management support, with a key focus on project management to coordinate and deliver the client’s digital initiatives.
Prepare and maintain detailed project plans, status reports, and issues logs.
Engage and liaise with Visa Developer and Visa Technology engineers around API, SDKs, sandbox and all technical environments and support structures required to support Visa’s digital assets.
Work closely with the client’s product managers, project managers, technology engineers and partners for the delivery and successful ongoing management of Visa technology.
Represent complex customer change requests, system or operational requirements; negotiate and manage expectations internally and externally.
Take part in ongoing proactive operational reviews alongside Account Management team.
Serve as an API specialist with a Project Management skillset supporting the delivery and implementation of services provided to one of Visa’s most important clients. The role coordinates the efforts of Visa technical and business resources required to implement and support new and add-on Visa products and services. Responsible for gathering and documenting project requirements while providing client consultative guidance on Visa regulations, fees, features and functionality.
Work alongside the Visa Developer, Digital Product and Client Support Readiness teams, utilizing their knowledge and expertise to maintain a working and current understanding developing products and services to support and develop client initiatives
Identify and analyze processing issues with client impacts; consistently communicate situational status and resolution; advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems.
Report customer project accomplishments and deliverables to management on weekly or monthly basis.
Represent customer system and processing requirements to internal Visa organizations.
Responsible for own work flow assignments and must be able to take the initiative to resolve problems and meet deadlines.
Lead complex cross regional or cross functional customer service delivery initiatives and work towards achieving client and key stakeholder acceptance of deliverables.
Act as liaison for the client; provide problem management, service change support and system enhancement support.
Stay current with industry and client trends and maintain a strong knowledge of developing Visa products and services.
Bachelor’s degree in Computer Science, Information Technology or equivalent work experience in a business analyst, customer support role in software or financial services.
3-5 years of experience in project management or customer support role in software, financial or information service.
Minimum 5+ years-experience in software engineering having managed various SDLC phases
Experience with development in mobile payments and/or mobile platforms or in payments systems integration including NFC, secure elements, contactless payments, online/remote payments, and in app payments
Working knowledge of Visa’s payment processing systems including message routing, authorization, clearing and settlement and client connectivity a plus.
Exposure and knowledge to agile methodologies and frameworks like scrum, Kanban etc.
Skills & Abilities
Excellent time management, organization, and planning skills are essential.
Able to set priorities, influence others, and manage customer expectations.
Ability to synthesize and translate technical information and apply to business solutions.
Understand the basic fundamentals of iterative and incremental development.
Strong knowledge of Scrum theory, rules and practices
Demonstrated success in customer relationship management.
Self-starter with a demonstrated ability to work collaboratively to achieve results as part of an effective tea.
Able to effectively prioritize and multi-task under tight deadlines.
Strong verbal, written, presentation and interpersonal skills are required.
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
At Visa, your individuality fits right in and we embrace inclusion and diversity of thought. We are committed to creating the kind of workplace where you want to be and we can facilitate a range of flexible working arrangements for you.