Director, North America Go-To-Market & Solutions, Client Solutions

  • San Francisco, CA, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorship's, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

This role will be a member of Visa's North America "NA" Go-To-Market & Solutions team, which is responsible for bringing best in class Visa products and solutions to mar"ket. The Client Solutions team, within NA GTM & Solutions, is responsible for driving product engagements and solutioning for clients in the U.S. market.  The Director, Client Solutions, will be responsible for meeting with key executives at large enterprise clients, educating them on product offerings and defining a solution that meets the client’s unique needs and constraints. 

The Director will work closely with internal partners such as: NA GTM & Solutions (Market Strategy & Commercialization), Global Product, NA Sales, Client Support Services, Innovation, Strategic Partnerships, and Legal among many others. This position in based out of San Francisco, CA and reports into Senior Director, NA GTM & Solutions, Client Solutions.


  • Bachelor's degree from top-tier institution or similar academic experience required.  MBA a plus

  • Product development, business strategy or management consulting equivalent experience (12+ years), or equivalent combination of education and experience

  • E-commerce and digital product experience strongly preferred (i.e. tokens, e-commerce, m-commerce, APIs)

  • Payments industry experience strongly preferred

  • Strategic thinking skills – ability to anticipate upcoming trends and changes in the broader environment and apply them to create competitive advantage for Visa

  • Executive level written and verbal communication skills, interpersonal and presentation skills and the proven ability to influence and communicate effectively

  • Ability to build successful client relationships with high-level client executives

  • Excellent facilitator and moderator

  • Comfortable working independently in fast-paced environment

  • Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner

  • Excellent written and verbal communication skills

Additional Information

Job Responsibilities:

  • Lead and drive client engagement and solutioning across the U.S. client base (with a focus on top-tier issuers, acquirers, and partners)

  • Interact directly with executive leadership to evangelize digital product solutions both internally and externally by meeting with key partners, driving conversations and giving presentations

  • Thought leader that can identify opportunities for innovation and engagement with clients and work with the product management team to document, evangelize and implement these opportunities

  • Lead the development of U.S. clients’ digital strategies in a way that showcases Visa’s leadership in the space (e.g. provide content on digital thought leadership, engage with clients to bring new products and constructs like Secure Remote Commerce to market, etc.)

  • Provide ongoing business-as-usual support across Visa’s digital product suite

  • Collaborate cross-functionally to bring one unified Visa Digital voice to account executives and clients

  • Consistently engage with the AE team to educate and apprise them of the latest product developments and landscape updates

  • Utilize the voice of the client to inform the product roadmap

  • Apply industry expertise with knowledge of Visa Inc.’s global market opportunities, consumers, merchants, issuers, enabling partners, and competition

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