Product Manager (GBI)
Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities.
We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders. Visa's card platforms provide consumers, businesses, merchants and government entities with a secure, convenient and reliable way to pay and be paid in 170 countries and territories.
Visa is a data-driven company from the top down, presenting continuous opportunities for the Analytics and Data Products team to deliver innovative insights and business intelligence (BI) solutions. Our internal business intelligence applications are used globally by all business lines to drive product and business strategies, build customer loyalty, and identify new opportunities/threats for Visa and our partners. We are creating a Single Source of Truth to further strengthen data driven decision making internally and for our clients.
The Global BI User Success team through training, communication, collaboration, and being the voice of BI user community, empowers everyone in Visa to easily and effectively use data to make better decisions. The Global BI User Success team comprise from various cultural backgrounds, the team collaborates with BI users across all geographies across the globe.
The Product Analyst role within Global BI User Success team will have the following key responsibilities:
Develop deep understanding of the Visa business, process, data/BI platform (i.e. MicroStrategy, Tableau), as well as data, reports and dashboards. In the meanwhile, maintain an awareness of current industry trends, products and techniques
Manage issues and questions reported by BI users by meeting internal Service Level Agreement (SLA) and processes.
Collaborate with internal customers and BI platform users to understand business asks and assist them through providing guidance on data, reports or dashboards.
Communicate with customers to fine tune their requests, negotiate and set mutually acceptable delivery schedules to meet SLA.
Identify, communicate, track, analyze and troubleshoot production issues, and take responsibility for ongoing incidents, owning problems through to implementation
Adhere with user communications (either broad, group-basis, or individual communication) processes established in the team and effectively manage user communications in a timely manner
Based on user feedback and business need, collaborate with product team to propose product enhancement requests and assist in implementation (e.g. design, testing)
Maintain product/platform documentation and user guides using a variety of tools (e.g. Wiki, Web pages)
Manage training materials and participate in online and face-to-face training of users
Build relationships with colleagues across the globe to create a set of essential contacts
The desirable candidate shall have most of the following essential knowledge, skills or demonstrated experience:
Bachelor’s degree in a technical discipline
5 years+ of Business Intelligence and data analysis experience. Payments industry experience is a plus
Strong logical and analytical problem solving skills (the ability and determination to find the cause of problems and identify solutions)
Must work well in highly collaborative, matrixed and team oriented environment.
Excellent interpersonal skills, strong verbal and written communications skills
Strong organization skills.
Strong customer service oriented mindset and behavior.
Experience of BI and data warehousing principles including data modeling, data quality, extract/transform/load process, job scheduling and indexing
In-depth experience in various databases (e.g., Hive, Teradata, Oracle) and programing languages (e.g. SQL, VB, Python, SAS)
In-depth experience in BI report/dashboard development (i.e., Microstrategy, Tableau, and others) would be a plus.
Experience in Hadoop technologies (e.g. MapReduce, Hive, Impala and etc.) would be a plus
Proficient in MS office suites