Risk Analyst

  • Full-time
  • Job Family Group: Client Support Services

Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

Job Description

Overview:
The Fraud Analyst is responsible for providing client support for Visa's various risk mitigation tools. Responsibilities include managing inquiries from internal and external clients, creating and implementing fraud rules on our clients' behalf, and proactively looking for opportunities to improve our clients overall risk mitigation strategies by offering advice, best practices and information on tools that can help optimize their performance and reduce their fraud losses.

Responsibilities:

  • Liaise with clients who utilize Visa’s various risk products and services, providing proactive day-to-day support, problem management, and proactive identification of processing efficiencies
  • Deliver information and direction to clients regarding Visa’s tools and services
  • Assess and implement operational opportunities to increase service quality or efficiency.  This includes identifying or correcting chronic issues for clients 
  • Monitor and analyze fraud trends, prepare documents and publish periodic reports as needed  
  • Develop and distribute proactive and Event Management client notifications
  • Build and maintain relationships with internal clients- Account Management, Product, and Sales groups
  • Provide afterhours/on-call support on a rotating basis
  • Able to shift priorities as needed and demonstrate proactive willingness to help others, to ensure customer expectations are exceeded, and advocate on behalf of the clients 
  • Identify operational opportunities to increase service quality or efficiency for team’s supported clients
  • Provide and coach essential, high value customer service support on day-to-day items to Visa Clients and internal staff
  • Develop and manage short to longer term tactical and strategic customer support initiatives

Qualifications

 

  • Bachelor’s degree or equivalent experience. Requires 3- 5 years’ experience in a customer support role in financial services, payment card, software or information services.
  • Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving.
  • Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
  • High level of self-motivation and initiative with ability to set priorities and manage customer expectations, and work both as part of a team and independently.
  • Ability to absorb technical information and communicate it at a business level; applying it to business solutions.
  • Working knowledge of Microsoft Office.
  • Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action.
  • Detail orientation and strong analytical skills.

  • Flexibility and ability to think creatively and to identify new ways to approach old problems.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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