Business Analyst

  • Miami, FL, USA
  • Full-time

Company Description

About Visa:

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.

We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.


Job Description


This role is responsible for developing, driving and delivering process improvement initiatives in support of the expansion of the usage for products & services within GCCS Global Customer Assistance Services. This role serves as a liaison for cross-functional initiatives to identify trends, enhance existing services, drive efficiencies, and to support the launch of new products when necessary. This role must be highly proficient in data analisys and have experience in  big data tools and methodology as well as enterprise report creation maintence.



  • Analyze and interpret requests for report development based on provided business requirements

  • Liaise with technology and project management teams to implement database and reporting analytics tools

  • Ensure adherence of the naming conventions and organization for new reports and procedures

  • Provide training to key stakeholders on the use and navigation of reporting platforms and dashboard tools

  • Maintain collaborative business relationships with all stakeholders

  • Maintain request for changes to existing reports using established change management procedures

  • Leverage best in class processes to ensure efficient and time relevant distribution of management reports

  • Leverage technology to automate data extraction, transformation and load processes

  • Maintain and continually improve the GCAS billing process.

  • Mentor and assist Associate Analysts in best practices, technology platforms and database concepts 

  • Analyze metrics and trends and identify process improvement opportunities as well as define targets for client relationship deepening.

  • Preparing GCAS presentations for both internal and external steak holder

  • Manage GCAS dashboards

  • Identify and implement – in coordination with the appropriate parties – opportunities to improve the overall strategy within the call center. These opportunities may include changes to existing processes, presenting insights and/or the addition of enhanced elements in the GCCS service offering.



Required skills

  • Bachelor Degree in Management Information Systems or Computer Science Preferred

  • 5+ years of experience in an enterprise reporting environment

  • Must possess excellent analytical and quantitative skills.  Advanced skill with Microsoft Access and Excel. PowerPoint, Excel, Word, Project and Outlook. 

  • Experience in Business Intelligence: Crystal Reports, Reporting Services, Business Objects, MicroStrategy (2+ years)

  • Experience in Data Integration leveraging ETL tools: Tableau, Informatica, SQL Integration Services (2+ years) needed

  • Experience with a variety of database platforms – Tableau Oracle, DB2, SQL Server, Informix

  • Experience integrating disparate and non-traditional data sources into usable information repositories

  • Experience working with and implementing an Operational Data Store or Enterprise Data Warehouse

  • Strong knowledge of database schemas and practical experience with SQL - DDL, DCL, DML

  • Experience creating dashboards leveraging advanced graphics, gauges and charting technology

  • Must be able to support the entire lifecycle of the vision: from Microsoft Office to Business Intelligence solution

  • Effective verbal, written and interpersonal communication skills

  • Excellent organizational skills with strong leadership abilities

Desired skills:

  • Payments industry experience preferred.

  • Exhibits the ability to act as a Lead or Mentor for others.

  • Process improvement driven.

  • Experience utilizing JavaScript, Sharepoint and IIS 6.0+ (2+ years) desired

Additional Information

All your information will be kept confidential according to EEO guidelines.

“Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.”

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