Social Impact: Senior Director, LAC Regional Lead

  • Miami, FL, USA
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

Visa recognizes that operating a successful company is about much more than delivering strong returns to shareholders. We strive to make a positive, and ideally transformative impact on the world, based on the belief that doing well can and should mean doing good, particularly for a global organization like Visa whose business is connecting the world to enhance financial inclusion.

Through our mission of helping micro and small enterprises thrive, we strive to be a catalyst for growth and positive change around the world. By harnessing our capital, our assets, our people, and our knowledge, we are focused on helping set millions of microenterprises globally on a path to growth. We see micro and small enterprises as the backbone of the global economy, and our goal is to empower these enterprises and improve their livelihoods, ultimately creating a ripple effect throughout their communities.

These efforts build on the strong legacy of social impact Visa has created through corporate giving, financial inclusion and financial literacy. We support broader community needs and humanitarian responses in times of crises, are committed to acting responsibly through environmental, social and governance and our more than 17,000 employees contribute to communities in meaningful ways through volunteering and charitable giving.

To date, we have achieved significant progress – in 2017 alone, we empowered 100+ million net-new cardholders, educated millions of consumers through financial literacy programs, facilitated nearly $2M of employee charitable giving and 34,000+ volunteer hours, and announced a commitment to transition to 100% renewable electricity within two years.

However, there is more for us to achieve. We are embarking on a new, exciting era and expanding our team so we can move Visa towards becoming a global leader and influencer of governments, non-governmental organizations, and other for-profit companies.


  • Translate the global Social Impact strategy to ensure local relevance within Markets

  • Develop regional social impact strategy and implementation roadmap, in line with global strategy and regional/country priorities and social impact KPIs

  • Lead and oversee implementation of regional/country-specific social impact initiatives, such as micro and small enterprises (MSE) capacity building program, in partnership with the global Social Impact function, regional business, functions and external partners

  • Manage partnerships (internal and external) assigned to deliver regional programs to ensure tangible outcomes

  • Oversee measurement & reporting of social and business outcomes that impact the economic growth development, environmental footprint and sustainability of MSEs; serve as liaison to Impact Assessment and Global Engagement / Communications lead

  • Provide Head of Social Impact and Group Executive with comprehensive view of social impact activities and priorities in region and feedback from the "field"

  • Share best practice from the LAC region and collaborate with other Regional Owners and Social Impact leadership team to cross pollinate ideas and programs

  • Engage external locally relevant stakeholders, including advocacy with government officials in partnership with government relations and country managers

  • Represent Visa in external forums in the LAC region

  • Build employee awareness and engagement in SI regional/country programs, through but not limited to representing the function in internal meetings/events and providing opportunities for employees to be engaged in local SI programs and activities

  • Work in close collaboration across different functions (e.g. MSS, Product, GR, Public Policy, Marketing, Communications, and HR) to execute Social Impact team objectives

  • Understand the market place, standards, key players and environment related to MSE, social impact and enablers such as financial inclusion, financial literacy, CSR and metrics to secure collaboration across the ecosystem

  • Actively collaborate with SI key internal and external partners in the development and execution of global Impact strategies by identifying, starting with early consultation and understanding of partners’ needs, co-designing solutions, agreeing on scope and timelines and coordinating a cross-functional regional team

  • Leadership, subject matter and executive engagement role but also will require leading and executing initiatives at the country level.

  • Ability to develop SI engagement plans for Tier 1, 2 and 3 countries


  • Ability to engage with senior stakeholders, both internal and external
  • Ability to influence both global and regional/country stakeholders to develop regional/country SI strategies, roadmaps and initiatives that balance all priorities (social impact and business)

  • Previous experience navigating complex corporate environments and translating global strategies into regional and country approaches

  • Understanding of the MSE needs, as well as of payments and emerging solutions

  • Strong understanding of financial inclusion and other Visa priority social impact measures

  • Ability to provide operational support to country teams to operationalize strategies (e.g., providing expertise, connections, program management guidance)

  • Passion for an ability to create social impact

  • Implementation of strategic projects with partners and leading roll-outs at the country and regional level

  • Project management skills and tracking experience of complex initiatives that engage with multiple stakeholders at the global, regional and local level

  • Lead teams and communicate at different senior levels

  • Global mindset but knowledgeable of different cultural and SME ecosystem landscapes and ability to connect to Visa business goals

Additional Information

Relocation available for this position.

All your information will be kept confidential according to EEO guidelines.


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