Operational Excellence & Change Management Analyst

  • San Francisco, CA, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

The Operational Excellence & Change Management Analyst is a highly visible role within the Visa Global ARP Operations team. This role will help make the Visa Global Risk team more effective and productive by using a process-based approach to develop solutions to our most important operational challenges and partnering across the organization to implement these optimization initiatives. This is an exciting opportunity to act as a partner and advisor to executives in the global risk and operations organizations. Your insights and leadership on operational initiatives will help influence the impact trajectory of one of Visa’s most critical functions.


  • Develop and implement cross-functional engagement models that improve overall Risk operating efficiency and effectiveness in partnership with key internal functions including VCA, CSS, MS&A and Global Product

  • Perform process mapping, data analysis, root cause analysis of operational inefficiencies and other supporting activities, and interacting with people at various levels to understand issues and emerging risks

  • Define the relevant KPIs to measure operational effectiveness and ensure they are in place at a functional and regional levels

  • Work across the organization to develop and share best practices around rule development/implementation, process frameworks, etc.

  • Ensure comprehensive change management programs are in place to implement process optimization initiatives and realize benefits



  • Bachelor’s degree from a top university in a business-related field (e.g. Business, finance, economics, marketing, or related areas).

  • Recent graduates with demonstrated strong strategic/analytical abilities, or 1-2 years of experience in a top-tier strategic consulting firm

  • Excellent interpersonal skills and the ability to develop strong working relationships across different functions and organizations

  • Proven record of high performance managing complex initiatives to achieve outstanding results

  • Solid influencing skills and presentation skills and ability to communicate at all levels with clarity and precision both written and verbally is necessary

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.

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