Manager, Small Business Product, Client Enablement

  • New York, NY, USA
  • Full-time

Company Description

About Visa:


Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do. CyberSource, a Visa company, has been and continues to be a pioneer within the e-Commerce Payment Management world. Our VisaNet network is capable of handling over 65,000 transaction messages per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks.


We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.



Job Description


Visa's Small Business Product team is responsible for identifying new opportunities that exist within the small business payment marketplace, creating products that define Visa's participation in those opportunities, and delivering the capabilities required to capture those opportunities. Responsibilities in the Small Business Group involve a strong mix of analytics, strategic planning, new product development, and project management. Success in the Small Business Group requires knowledge of small business landscape and payments.

This position supports the Small Business Product Client Enablement team that is responsible for providing insights on product and market trends, developing growth strategies, developing and implementing new and creative approaches to product improvement, and developing strategic recommendations to help drive profitable growth for both Visa and clients.


  • Support Client Enablement team in various key efforts, supporting issuer portfolio optimization

  • Serve as liaison to key Visa internal and relevant external teams to  drive the production of meaningful and actionable insights into Visa’s small business credit and debit portfolios

  • Support ad-hoc issuer analytics

  • Evaluate marketplace to identify customer needs, competitor trends and industry best practices

  • Help develop business cases, and requirements to support the development of new products and services

  • Work closely with product management peers  

  • Support efforts related to research and insights gathering

  • Develop a deep expertise in all Visa Small Business products to demonstrate industry leadership across small business products (including market-driven knowledge)


  • Bachelor’s Degree with a minimum of 3 years of relevant experience

  • Strong business acumen and a global mindset

  • Ability to coordinate cross-functional teams including technical and non-technical resources

  • Add value by insightful and thoughtful questioning, offering new ideas, and delivering solutions

  • Team oriented, collaborative, diplomatic, highly organized and flexible, with excellent presentation skills, including strong oral and writing capabilities

  • Ability to work with leading industry partners and negotiate effectively to achieve desired outcome

  • Able to work independently in a matrixed environment

  • Excellent problem solving and analytical skills with strong knowledge of excel.  

  • Exceptional written and oral presentation skills with strong knowledge of PowerPoint.

  • Robust organizational  skills with demonstrated ability to track and communicate the status of multiple workstreams

  • Strong interpersonal skills.

Additional Information

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