Loyalty Operations Analyst

  • London, UK
  • Full-time

Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

An exciting opportunity to join a growing team with an expanding product range working across multiple European markets, based in the our Paddington offices. Our propositions are used by various clients including issuers, fin techs and merchants and designed to drive customer engagement and increased card usage.


Key Accountabilities:

  • Work closely with the Visa Europe loyalty team to provide operational support for new and existing loyalty programmes in Europe.

  • Set-up, execute, manage and report programme activities on Visa’s loyalty system/platform

  • Accountable for merchant set up & data cleansing in order to ensure smooth campaign execution.

  • Support client queries on missed and disputed transactions.

  • Perform timely programme reporting.

  • React swiftly to customer queries, trouble shooting and engaging key stakeholders in order to resolve



Essential Criteria:

  • Educated to degree level or equivalent work experience

  • Quick learner with a desire to find and fix problems

  • Ability to manage high volume of work with constant detail orientation; able to meet deadlines with quality work

  • Ability to prioritise tasks effectively based on changing requirements and deliver to fixed timescales

  • Ability to build a cooperative atmosphere and run cross-discipline and cross-geography projects and workstreams to implement priority plans
  • Ability to identify and troubleshoot system issues working with the appropriate teams


  • MicroStrategy reporting

  • Previous experience IT Systems Administration

  • Knowledge of the Card Payments industry

  • Typically has full ownership for one or more processes, procedures or products and considered analytical or procedural expert representing Client Licensing for cross-functional process and project deliverables
  • Comfortable working in global environment impacted by different legal, cultural and business priorities. Able to understand how global framework works in context of addressing specific local requirements


Additional Information

All your information will be kept confidential according to EEO guidelines.

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