Loyalty Operations Analyst

  • London, UK
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to
financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Department Description:
Visa Europe's loyalty team is focused on enhancing cardholder experience, driving brand preference and Visa usage in order to add value to our clients. We have a requirement for a new role in support of the growing number of client opportunities. The purpose of this role is to support the Visa Europe Loyalty team with the operational aspects of European loyalty programmes..

Job Description

An exciting opportunity to join a growing team with an expanding product range working across multiple European markets, based in the our Paddington offices. Our propositions are used by various clients including issuers, fin techs and merchants and designed to drive customer engagement and increased card usage.


Key Accountabilities:

  • Work closely with the Visa Europe loyalty team to provide operational support for new and existing loyalty programmes in Europe.

  • Set-up, execute, manage and report programme activities on Visa’s loyalty system/platform

  • Accountable for merchant set up & data cleansing in order to ensure smooth campaign execution.

  • Support client queries on missed and disputed transactions.

  • Perform timely programme reporting.

  • React swiftly to customer queries, trouble shooting and engaging key stakeholders in order to resolve



Essential Criteria:

  • Educated to degree level or equivalent work experience

  • Quick learner with a desire to find and fix problems

  • Ability to manage high volume of work with constant detail orientation; able to meet deadlines with quality work

  • Ability to prioritise tasks effectively based on changing requirements and deliver to fixed timescales

  • Ability to build a cooperative atmosphere and run cross-discipline and cross-geography projects and workstreams to implement priority plans
  • Ability to identify and troubleshoot system issues working with the appropriate teams


  • MicroStrategy reporting

  • Previous experience IT Systems Administration

  • Knowledge of the Card Payments industry

  • Typically has full ownership for one or more processes, procedures or products and considered analytical or procedural expert representing Client Licensing for cross-functional process and project deliverables
  • Comfortable working in global environment impacted by different legal, cultural and business priorities. Able to understand how global framework works in context of addressing specific local requirements


Additional Information

All your information will be kept confidential according to EEO guidelines.

Privacy Policy