Senior Sales Engineer
- Paris, France
CyberSource – The World's First eCommerce Payment Management Company
CyberSource (A Visa Inc. Company) is a global leader in e-Commerce Payment Management. As part of CyberSource’s continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference.
CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems.
To provide support to the sales team by providing technical & business knowledge of payment acceptance processes and associated services (including fraud, payment security & 3D-Secure). Provide deep technical consultancy services to support proof of concept design, programmatic technical expertise around API, hosted payment acceptance through XML and/or SOAP web services to tier 0 & 1 with respect to implementing and configuring the CyberSource products & services for optimum transaction services. The scope of the role pertains to servicing the European region supporting tier 0 & 1 clients using independent decision making/autonomy for a combination of net new & existing install base clients that use either a single or combination of multiple CyberSource products & services including but not limited to: Payment Acceptance, Payment Security & Risk Service & systems architecture
Develop in-depth subject matter expertise knowledge of CyberSource products through research and testing in order to act as subject matter expert with prospective customers through self enabled product learning/training sessions through deep technical & architecture analysis of services with additional support where applicable through line manager.
Maintain accurate & current product & services knowledge through knowledge sharing via global teams & working collaboratively with product teams across CyberSource & Visa for the CyberSource & Visa product portfolio through attendance to self enabled training exercises.
Develop & maintain a working knowledge of current mainstream eCommerce platform providers including, but not limited to Hybris and Magento, with a view to ensuring clarity around key specifics of features & functions that are supported to allow for application in presales & service delivery situation. Scope pertains to the European region with support provided from senior member of the value added services function & line manager (where applicable)
Provide proposal support to the European sales team, via quality checking the business, technical and functional sections of RFI and RFP documents to maintain accurate and relevant technical and product information is represented in all RFP/RFIs.
Provide deep technical pre-sales support by accompanying European sales team to meetings with prospects through presentations to prospective and existing clients, providing deep product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach to solutionising the client’s requirements through discovery phase exercises.
Demonstrating product, services & current industry & regulatory knowledge to remain flexible in approach & adapting to challenging high pressured situations to deliver precise & accurate information in all instances to clients.
Engage, support & work collaboratively with Tier 0 and Tier 1 type clients within the following verticals: Retail, Travel, Digital, financial, government & gaming, acquiring & reseller.
Deliver client focused technical consultancy engagements around the successful and efficient implementation of the CyberSource products & services resulting clients going live on time or as close to forecasted date as feasible for tier 0 & tier 1 clients.
Provide training on the CyberSource products & services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional requirements for successful deployment of the CyberSource products & service.
Write & develop small internal computer applications to provide proof-of-concept ideas, to test CyberSource products, and to troubleshoot client issues by providing assistance to CyberSource prospects through application of knowledge and experience through selfenablement.
To troubleshoot client issues by providing assistance CyberSource prospects, existing clients & the European sales team during presales solutionsation & service delivery phases independently
Ability to work independently with autonomy in decision making on customer sites with nominal supervision around the European region
Demonstrable experience of the eCommerce/Card not present industry with specific emphasis on payments, risk management & payment security or a similar technology service delivery industry
Significant demonstrable experience of providing on-going consultancy to Tier 0 & 1 clients over prolonged periods of time, across multiple verticals including travel, retail, digital, gaming, government & financials.
Significant & active experience working as a sales engineer in a technical and commercial environment
Experience of cross functional collaboration/deployment between technical service delivery, support, product & commercial teams.
Demonstrable working knowledge of basic - intermediary level of programming & scripting skills (Java, PHP, C++/.NET, Perl, HTML etc.) for effective implementation of the CyberSource products & services.
Substantial experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
Strong track record in high customer focus and attention to detail
Fully fluent in mainstream software applications for writing, presentation, data management
Bachelor degree in Finance, Business, Science, Engineering or Computing, or equivalent.
Experience of technical programming for implementation of web service environment across hosted service platforms
Ability to speak a second language would be preferred (e.g. French, German, Spanish)
CyberSource is an Equal Opportunities Employer.