Director, Client Relationship Management

  • Hong Kong
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

1.    Responsible for leading Visa’s engagement with a portfolio of key clients
      a.    Build a client strategy aligned to Visa Hong Kong’s market plan and the client’s strategic priorities
      b.    Work collaboratively alongside the Global Clients team to manage regional and global nuances of client
      c.    Develop, implement and manage Visa’s strategies with the clients to profitably grow the business in Consumer, Commercial and Digital
      d.    Deepen client engagement at the senior leadership level to drive new business opportunities and actively demonstrate Visa as the best partner for business growth
      e.    Broaden Visa’s relationship with client stakeholders in functions beyond the Cards business
      f.    Ensure alignment of goals with the extended Regional and Global Clients Management support functions to ensure consistency in Visa’s client management model
      g.    Increase penetration of Visa products and solutions with the clients

2.    Achieve P&L and portfolio targets
      a.    Manage the account planning process and deliver accurate sales and revenue forecasts
      b.    Drive new business and revenue growth opportunities  

3.    Understand the payment landscape of Hong Kong and keep abreast to industry trends

4.    Support the Country Manager and Head of CRM to implement Country strategies and achieve business goals

5.    Work closely with internal stakeholders, including Products, Marketing, Government Relations, Risk, Operations, Finance, etc, to orchestrate the collective effort to optimize the effectiveness of Visa solutions to the clients


•    Recognized degree preferably in Business Management, Economics, Finance or payment
•    Payments / Digital / Corporate Sales experience preferred
•    Previous experience working with a multinational bank is desired
•    Fluent in Cantonese and English / Mandarin is an advantage

•    Knowledge of payments systems and card industry
•    Digital mindset and adaptive leadership
•    Strong account management and problem solving skills
•    Strong interpersonal, communication and negotiation skills
•    Strong presentation, account management and networking skills
•    Deal negotiation, structuring, execution is an advantage

•    Knowledge of the card and payments business
•    Strategic thinking combined with good business acumen
•    Positive and result orientated team player
•    Self-starter with a commitment to learn and a sense of curiosity
•    Ability to navigate and work in ambiguous situations
•    Comfortable with technology

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