Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Role

This role will be responsible for leading Visa’s loyalty offerings and will be part of the India Product team report to the Head of Consumer Credit & Loyalty for India and South Asia.  Primary responsibility of this role is to design Visa’s loyalty strategy, identify business models, develop business case for partnerships, identify the requisite capabilities, define end-to-end consumer experiences and execute the go-to-market plan.

Incumbent will be responsible for advising clients on solution design using Visa's loyalty capabilities and be the key interface between the Visa Loyalty team in U.S., Asia Pacific and India. Working closely with the Visa Consumer & Digital Product team, you will also be co-developing the right product and value propositions for targeted customer segments and leveraging on Visa’s API deployment to allow clients to quickly plug into Visa’s capabilities, to drive greater customer loyalty.

Responsibilities

• Work in close collaboration with Visa’s in-market, regional and global loyalty teams to evaluate feasibility and deployment strategy of loyalty solutions and partnerships, including defining and prioritizing key markets, clients and partners
• Together with key stakeholders, develop enhanced loyalty solutions, digital customer experiences and other technology based service solutions for both Consumers and Commercial products end users
• Drive go-to-market activities with detailed project management and close engagement with key internal stakeholders
• Engage with leading loyalty providers and partners to innovative concepts and solutions and provide expert advice on bringing the ideas to fruition; this will require clear understanding of the client's business problem or market opportunity and helping them to develop the best solution(s) for deeper customer engagement
• Understand the impacts/implications of loyalty solutions and deployment on Visa’s broader digital payments strategy and suggest ways to accelerate Visa’s growth and relevance to client’s business objectives
• Prepare client-ready materials for briefings and support sales and deployment activities
• Create awareness and excitement for new technology innovations and user experiences as they relate to customer experience and loyalty
• Build a repeatable engagement approach to Loyalty management, encompassing the understanding of clients’ innovation agendas and unique needs for payments across AP
• Be the thought leader in loyalty and customer experience topics by building and sharing relevant collateral with key internal and external stakeholders

• 5 + years of experience with 3+ years of working experience in loyalty management or consulting with a focus on innovation/digital
• Degree in Business or Technology.  An MBA/MS is a plus.
• Deep understanding of the consumer loyalty landscape or payments and how to apply this to the evolving digital payments world. Financial services and/or payments processing industry experience is a plus.
• Experience in product strategy, development and management highly desired
• Digitally curious, follows industry trends and can utilize this exposure to provide compelling supporting information to Visa’s product, customer experience and digital recommendations
• Excellent communication skills, business acumen and ability to think strategically to influence and drive execution
• Ability to drive decisions and operate in a matrix organization