Director, Token Product Deployment

  • Singapore
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity

Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa
offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Director, Token Product Deployment role will be a critical member of the AP digital product team responsible for developing token related product solutions across Visa's issuer's, acquirers, group service providers, Merchants, e-commerce enablers, Wallet providers, IOT Partners and third party payment processors. This position will be responsible for working across cross-functional stakeholder teams both internally and with external clients to prioritize, define and drive the end-to-end product development lifecycle.
The ideal candidate filling this role must possess an unique blend of leadership and tactical skills as well as have a very strong understanding of business, technical and operational aspects of product management and development, with industry leading experience in the areas of card processing, payment network processing, e-commerce, mobile technology, digital payments, issuance, offers, loyalty, rewards, digital enablement, consumer experience and adoption, research and analytics, and financial analysis.

The role will report to the Head of Digital Solution Architecture and Deployment.
Demonstrate leadership through the development of token related solutions to improve the experience and differentiate Visa's dominance in the digital market.
Ownership and responsibility for detailed business requirement definition, PRA's, use cases, and product specifications for cross functional product enablement of new and enhanced digital capabilities.
Collaboration with IT to drive technical requirements, product testing, and optimized solutions that provide issuers with a highly configurable, on behalf of, digital solution with enhanced flexibility in creating and enhancing their customer experience.
Provide analytical insight and assistance to existing and prospective clients with strategies to address opportunities that increase cardholder satisfaction, increase activation & usage of mobile services, and driving revenues and transaction growth.
Coordinate, drive, and document requirements across cross functional operational, on-boarding, market delivery, sales, and account executives to ensure delivery of high quality digital solutions.
Proven ability to service and support a range of internal and external customers, while maintaining client/stakeholder confidentiality, often in parallel and within a shifting set of priorities.
Experience in designing and developing digital and payment product solutions through experiences which push the boundaries of user experience and new de


Strong contributor with 15+ years' experience in digital/mobile, processing, payment, product management/product development disciplines with proven leadership capabilities.
MS / MBA or relevant graduate degree with a quantitative academic background (Engineering , Finance , Statistics, Mathematics)
Held previous roles that were in foreign markets or involved high collaboration with markets outside of the U.S.
Strong interpersonal and leadership skills to influence and build credibility as a "peer" with other senior business leaders
Demonstrated ability to work in a complex and often ambiguous environment
Have stellar analytical and problem solving skills, and can break down large problems into smaller, solvable problems
Strong verbal and communication skills requiring extensive presentation experience across internal and external audiences.
Demonstrated experience in the area of successfully managing multiple and competing priorities.
Experience planning, organizing, managing and delivery of multiple large projects with diverse cross-functional teams.
Demonstrated ability to incorporate new techniques to solve business problems in the area of payments and digital.
Flexible and creative thinker with the ability to define business alternatives, generate out-of-the box solutions, and manage uncertainty.
Strong interpersonal skills and professional presence to build credibility at executive levels within Visa and with clients.
Team oriented, collaborative, diplomatic, and flexible style, with the ability to tailor delivery of complex topics to various audience levels.
Demonstrated experience in mobile app product management, development, user design, user behavior analysis and optimization.
Experience in managing the product development process and demonstrated success at delivering new product or services to market on-time, within budget.
Strong analytical skills and business case development expertise.
Ability to translate product complexities, strategic insights, and analytical findings related to digital into actionable recommendations and practical business solutions.
Experience in managing product development in both a waterfall and agile environment.
Travel may be required

Additional Information

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