Senior Manager, Technology Risk - Level 5

  • London, Basingstoke or Reading, England, gb
  • Full-time

Company Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.



Job Description

If you think you could support Visa as a Senior Manager – Technology Risk, we want to hear from you – together, let’s make Visa a great place to work.


What’s it all about?

The Senior Manager – Technology Risk is an exciting opportunity to join the Europe Operational & Technology Risk team.  The Senior Manager will be responsible for the 2nd Line of Defence (LOD) oversight of Technology Risk across Europe. This includes the roll-out of the relevant risk frameworks as well as performing focused risk reviews on technology domains.

Key Accountabilities:

  • Manage the Technology risk program and framework of Visa’s European business

  • Maintain close contact and credibility with Technology teams based on strong experience of multiple technology domains

  • Lead risk focused reviews (“deep dives”) on specific technology domains based on risk profile

  • Drive post incident reviews including root cause analysis by 2nd LOD, collaborating with the Technology and other operations focused teams.

  • Provide education and tools to the process owners to support self-assessment, measurement, reporting and management of operational and technology risk

  • Drive updates to the European Risk Committee and European Operational Risk Sub-Committee

  • Support the roll-out of the related risk framework including establishing risk limits, key risk Indicators (KRIs), risk control self-assessments (RCSA), controls testing framework and issues/ events management

  • Establish and produce management reporting in support of the various activities within the technology and operational risk management

  • Support the Head of Technology Risk and the Director of Operational and Technology Risk in developing the maturity of risk management activities, provide thought leadership and champion best practices

  • Collaborate with colleagues in 2nd LOD and also with Internal Audit

  • Support a culture of risk transparency and effective challenge



Essential Skills:

  • Strong background in technology, with good understanding of infrastructure platforms, architecture and ITIL processes

  • Strong interpersonal skills, with the ability to influence at a senior level

  • Strong risk and controls mind set; Prior experience in Audit and/ or implementation of controls frameworks

  • Ability to manage time, work independently and prioritize multiple requests and deadlines

  • Proven skills in critical thinking, problem solving and decision making

  • Curiosity, eagerness to learn and openness to new ideas

Desirable Skills:

  • Technology audit or risk experience a bonus
  • Risk management, technology and/or information security certifications e.g. CRISC, CISA, CISM, CGEIT, FAIR, ITIL, CISSP, CCSP, ISO 27001 LA
  • Expertise with Excel, business intelligence or data analysis tools and techniques


Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Additional Information

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

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