Visa Direct Product Readiness and Business Operations LAC Lead - Manager

  • Miami, FL, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks. 

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa's innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world's major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.  

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world. 


Visa Direct is Visa’s push or buyer initiated payment solution to support instant P2P payments and disbursements. Visa believes the global opportunity for instant push payments is $55 trillion in annual payments volume – with an excess of 85% of this fulfilled through checks, cash or other slow forms of payment. While some of this volume represents traditional P2M payments, a significant proportion represents new use-cases (P2P, sharing economy payouts, merchant disbursements, QR based merchant acceptance) whereby funds are sent to consumers and small businesses. Financial institutions, payments providers and technology companies are leveraging Visa Direct to transform the way money is moved by consumers and businesses.


The , Visa Direct Product Readiness and Business Operations LAC Lead, will be a key team member of the Visa Direct LAC team, which is focused on accelerating the development of the infrastructure and readiness, as well as manage all operating product rules and business  processes required for Visa Direct to properly function as a product, in the region.

The scope will include creating new strategies, processes and controls to support scale the growth of Visa Direct’s various use cases, to reach commercial targets for authorization optimization and to manage the product efficiently in the region, considering specific country needs and regulation requirements.  The candidate must possess a unique combination of product expertise, problem-solving skills, be comfortable with rapid changes, have intellectual curiosity, and attention to detail.

Key Responsibilities:

Product Readiness –

  • Develop processes and create best practices to monitor authorization performance for originators and issuers

  • Create and execute product performance action plans in partnership with regional leads

  • Create models for program performance post-launch, evaluate the post-implementation model, develop and implement solutions as needed

  • Manage relationships with internal stakeholders on creating tools and processes to optimize authorizations

  • Manage projects with internal expert teams to execute on authorization optimization

  • Establish Risk, KYC, AML best practices for clients and engage with stakeholders to continuously improve Visa’s policies and positions

  • Engage with global platform team to request and track product development for LAC

  • Manage all product related processes and continuously review for improvement and optimization in the LAC region

    Business Operations

  • Manage program submission and approval process with clients and stakeholders in the region

  • Manage product operating rules and business operational processes for the LAC region

  • Work closely with the global product rules and operations office to guarantee standard approaches and strategic alignment for the region

  • Communicate priorities, activities, and results to the larger organization, including senior leadership

  • Support teams in delivering high quality training to all internal stakeholders and elevate the knowledge of Visa Direct in the region

  • Have a strong pulse and feedback loop on regional and functional partner needs

  • Identify and take on ad hoc strategic projects and execute on key initiatives

  • Establish a consistent project management practice for the Visa Direct operation and support the roll out of these best practices within the local teams

    This role requires occasional travel


  • Passion for future of payments and self-motivated to be change agent in the ecosystem
  • At least 8 years of experience in managing program performance, ideally with some combination of product and operations experience. Advanced degree preferred
  • Experience working across global markets in the payments/financial sector

  • Strong project management and organization skills to keep large cross-functional teams delivering towards a common goal

  • Excellent communication skills (verbal & written)  and ability to communicate complex ideas effectively
  • Demonstrated analytical approach to problem solving

  • Strong team player, self-motivated and the ability to work independently at coordinating cross functional activities, obtaining buy-in and elevating issues at critical junctures

  • Fluent in English, Spanish and Portuguese is a plus

Additional Information

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