Senior Implementation Analyst
- Highlands Ranch, CO, USA
Very few companies can offer its employees the global reach that Visa does. That’s the power of Visa’s “My everywhere” – a big brand with limitless possibilities. Behind the Visa brand are our talented employees who continuously raise the bar with creative solutions and products that deliver the convenience and security of digital currency to more people all over the world. Visa was recently recognized by Forbes as one of the Best Employers in the U.S. and Fortune magazine highlighted us as one of the World’s Most Admired Companies. Everything we do is motivated by our leadership principles: Lead by Example, Communicate Openly, Enable and Inspire, Excel with Partners, Act Decisively, and Collaborate.
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
The Sr Implementation Analyst for Visa Business Solutions Implementation is an individual contributor role responsible for leading the implementation of Visa Business Solutions with financial institutions and fintech partners. This role will work directly with clients to manage an end-to-end implementation, including client consultation, project management, meeting management, training and handover to Account Management.
The position is based either at Visa's headquarter in the San Francisco Bay Area (Foster City, CA) or our office in the Denver Metro Area (Highlands Ranch, CO).
Lead the implementation of Visa Business Solutions, such as Visa IntelliLink Spend Management using Project Management Methodology best practices and skills.
Lead migration activities for Visa Business Solutions applications and platforms; including establishing clear project plans, status and expectation setting for technical migration activities.
Provide technical expertise to structure an effective implementation.
Build strong customer relationships with the ability to simplify complex problems to support business needs.
Continuously monitor progress, customer feedback, and provide status updates and project milestones to the project team, senior management, the client, and banking partners, via weekly or other progress reporting, and by managing status meetings.
Prepare and maintain detailed project plans with risk/mitigation plans and issue logs to enhance external and internal communications.
Create and maintain necessary internal and external implementation documentation and forms.
As a subject matter expert, acquire and maintain a deep understanding of supported services to train customer and internal stakeholders.
Proactively identify opportunities and implement recommendations to increase service quality and/or efficiency.
Responsible for own work assignments and must be able to take the initiative to resolve issues and meet deadlines.
Responsible for accurately recording project progression within CRM system.
- Bachelor’s degree required. Requires a minimum of 5+ years progressively responsible experience in an implementation support role in software, financial or information services.
- Experience (at least 5+ years) in project management
- Experience with B2B Solutions and/or Commercial Card Solutions preferred
- Ability to communicate effectively with both business and technical resources
- Strong ability to multi-task, organize, manage, and implement complex projects with minimal oversight.
- Good presentation and communication skills. Must be comfortable and engaging to lead product demonstrations and speak to technical material with ease.
- Ability to comprehend and translate complex technical issues and apply to business solutions.
Needs to be able to effectively prioritize and multi-task under deadlines and manage customer expectations.
- Demonstrated ability to articulate complex technical terms or processes into business language.
Excellent verbal, written, presentation and interpersonal skills are required.
Demonstrated expertise in using standard MS Office tools (e.g., MS Project, Excel, PowerPoint, Word, Visio, etc.).
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.
All your information will be kept confidential according to EEO guidelines.