Lead Strategic Improvement Consultant - Level 6

  • London, UK
  • Full-time

Company Description

Fascinated by the future and captivated by technology?

Smart, driven and want to make a difference in the world?

You’ll fit right in.

Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let’s transform the way the world pays.

Think you know us?

Our mission is to connect the world through the most innovative, reliable and secure digital payment network that enables individuals, businesses and economies to thrive.

Individuality fuels our brand and our global team – we’re proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives and experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it’s taking advantage of agile work schedules or our wellness programs, Visa respects and encourages meaningful work/life balance for everyone. In addition, we offer market leading salary and have a fantastic benefits offering.

So, if you’re not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.

Job Description

If you think you could support Visa as a Lead Strategic Improvement Consultant - London, we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

The Payments Industry is continuously changing. How do we ensure we are the preferred partner of choice and what do we need to change in order to do so? How will be make it easy for our clients to do business with us and where do we need to step up our processes in order to stay ahead of our competitors? In this role you will be responsible for driving measurable process and performance improvement that enable us to grow our revenues, help identify where we need to focus next and what we need to fix that is broken today.

What we expect of you, day to day.

  • You will work with different functions across the business to help identify which process improvement will have the biggest impact on our clients and on our company wide objectives of growing sales, revenue and market share.
  • Help the organisation to think differently about their day-to-day processes in order to enable operational efficiencies and improve client experience.
  • You will work with our ELT and their teams to translate business problems into improvement initiatives, applying the appropriate tools (Six Sigma, Lean, Change Management, Project rigour)
  • You will provide insight, support and recommendations to help the organisation focus on the right Improvement priorities based on Client, Stakeholder and Employee input.
  • You will drive delivery of cross-functional Strategic Improvement initiatives with significant benefit (commercial, productivity and client impact) in agreement with the Director of Strategic Improvement and the project sponsor.
  • You will establish KPI framework to understand baseline, improvement opportunities and ongoing measurement of success of the key end-to-end value chain processes.
  • You will be working closely with the wider Operational Excellence team to ensure successful collaboration between the Champions programme/ tactical improvements and the delivery of Strategic Improvements. 
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You will be accountable for:

  • Successful delivery of Improvement initiatives to achieve the agreed business outcome
  • Leading the people, resources, skills and capabilities needed to deliver improvement initiatives within the VE functions
  • Following the standards, templates and methods that reflect what good looks like, are simple, yet follow industry standard.
  • Engaging effectively with all the VE divisions.

Qualifications

What we’re after…

  • Six Sigma Black Belt required
  • Analytical, with the ability to turn data into information and insight
  • Extensive relevant business experience. Payments industry preferred
  • Educated to degree level or holds equivalent professional experience
  • A leader in change, able to lead cross-functional teams through complex change
  • A track-record of leading the successful delivery of complex Business Improvement projects
  • A working knowledge of recognised Improvement frameworks and methodologies
  • Excellent communication and coaching skills
  • Excellent interpersonal, influencing and negotiating skills
  • Proven senior stakeholder management expertise at Executive level
  • Ability to manage and influence multiple stakeholders at all levels, both internally and externally

 

Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

Additional Information

Diversity & Inclusion

Universal acceptance for everyone, everywhere, is not only our brand promise, it’s the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture and background, fight for important initiatives like Equal Pay and actively work to eliminate unconscious biases that hold us all back.

By leveraging the diverse backgrounds and perspectives of our worldwide teams, Visa is a better place to work and a better business partner to our clients.

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