Senior Account Executive, North America Financial Institution Sales
- Wilmington, DE, us
Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Visa is seeking an experienced payments professional to join the account team for a large US Financial Institution client. This Senior Account Executive position is responsible for developing, maintaining, and expanding the relationship between Visa and this complex client, with respect to all aspects of Innovation, Merchant / Acquirer Relationships, Customer Experience, Model Governance, Data Integrity, PR / Government Relations, Rules / Audit compliance and Waivers. The individual filling this role will be expected to develop a deep understanding of the organization, their business goals, and the array of opportunities for which Visa can participate in delivering or developing solutions.
Activities include direct sales of Visa's suite of solutions with a focus on identifying new opportunities and creative solutions that align with the business objectives, strategies and issues particular to this key client. In addition, this role manages the communication and compliance for all merchant client and customer impacting initiatives including new Visa processes / practices, MCC integrity, Model Governance, marketing programs, Visa Rule changes and Audits.
The position will work closely with other members of the Account Team along with various internal departments and external partners to ensure appropriate communication flows and sustained business relationships. A substantial amount of interaction will be expected of this role across the Visa organization including Audit, Compliance, Visa Rules, Analytics, Marketing, Data Products, and Client Support Services.
Sales and relationship management responsibility between Visa and various Innovation, Merchant / Acquiring, Customer Experience, PR, Line of Business, and Audit areas within this Financial Institution.
Develop and execute sales strategies/account plans to increase sales volume, market share, expand overall relationship, and achieve/exceed defined product and corporate objectives.
Proactively identify and solve complex issues that impact the sales management, direction of the business and client customer experience.
Identify and develop new sales and revenue generating opportunities to deliver exceptional value to the client, while generating incremental revenue to Visa.
Manage communication of Visa Rule updates, changes and waivers – soliciting client feedback when appropriate.
Coordinate the Model Governance and Audit processes between Visa and the client.
Ensure reporting and communication of industry EMV progress and Visa projects, such as MCC integrity, to support client regulatory requirements.
Provide operational or technical leadership across multiple responsibilities within sales.
Prepare proposals and negotiate contractual relationships with the client for deploying Visa products and services.
Extensive collaboration and teamwork with key internal Visa partners – particularly Acquiring product lead, VisaNet Account Management, Audit, Compliance, Analytics and Data Products and Client Support Service teams to execute sales plans and strategies.
Provide market / sales updates as requested to their Account Team Lead
Ensure responsive resolution of day to day client enquiries and facilitate collaboration
Actively participate and lead various ad-hoc internal projects as assigned
- Bachelors Degree
Position requires a minimum of 15 years business experience with related sales and management experience in the payments industry.
Solid payments experience with emphasis/focus on card payments.
Proven track record of successful sales and/or relationship management.
Experience with payments innovation, merchant / acquiring relationships, audit, rules-writing, and compliance.
Ability to manage & grow internal and external resources and cross functional relationships.
Ability to manage relationships with all levels of the client's organization, particularly with the senior management team and buyers/decision-makers.
Proven ability negotiating business agreements and ability to enhance existing and develop new business partnerships.
Ability to work independently and in collaboration with high level of success/achievement.
Ability to travel as needed to ensure adequate on-site interaction with the client.
Exceptional customer service and advocacy experience and mindset.
Excellent written and oral communication skills.
Consulting experience a plus.
Proficient in Microsoft Word, Excel, and PowerPoint
All your information will be kept confidential according to EEO guidelines.