System Analyst

  • Tokyo, Japan
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

Position Summary
The position is primarily responsible for technology and operational support of the Japan debit issuer processing technology service.  You will be expected to work closely with Visa processing products and third party technology managed service vendors to support all phases of the development and deployment life cycle.  In addition, you will work closely with the Visa Issuer Processing Product Development team to assist in all aspects of service management and continuous service improvement. You must be willing to go beyond the routine and be prepared to do a little bit of everything.


  • The role will report to the Local IT Director responsible for Japan debit issuer processing technology services. The candidate will also work closely with the Tokyo office IT and business staff.

  • Provide operational and technical support for Japan debit issuer processing services.

  • Close communications and coordination with the relevant regional and global IT teams.

  • Some administrative work is expected. Major administrative tasks include managing approval processes for contracting services with vendors, coordinating and organizing internal meetings with vendors, receiving and directing visitors in the office, managing relationships with non-technology support vendors (including translators, interpreters), and oversee all aspect of the IT budget forecast and receivables.

  • Accountable for backup responsibilities for the local IT Director and other technology staff.

  • Involved in service management of technology incidents and problem escalations with third party technology vendors and internal Visa staff - this will require off hours work whenever needed.

  • Must perform proactive activities designed to promote continuous service improvement and trouble free service operation, not only the assets at technology vendors, but also Visa assets.

  • The role will also be expected to be a local office technology expert, and be able to provide technical consulting and advice.

  • Work collaboratively with Visa's internal teams to establish priorities, manage technology delivery schedules and maintain ongoing service management.

  • Engaged in technology delivery projects with third party technology providers.

  • Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks.

  • The candidate must be a good team player and self-motivated in completing any given task with a positive attitude.

  • Candidate is also expected to have a market / client focused working style, based on an understanding of the local market / client situation



  • Position will be based at Visa’s Tokyo Office.

  • 3+ years IT experience.

  • 2+ years software/hardware/business application implementation experience is preferred

  • 2+ years network infrastructure operational or implementation experience is preferred

  • Payment industry experience is a plus.

  • Digital payments technology knowledge and implementation experience is a plus

  • Advanced communication skills, exceptional interpersonal and presentation skills and the proven ability to influence and communicate effectively globally, and across functional lines.

  • Proficient in English and Japanese, both oral and written.

  • Proven track record delivering results in a matrix management organization.

  • Excellent organizational skills and ability to handle the given tasks independently or with minimal supervision.

  • Project Management experience is a plus

  • Relevant experience in vendor management is a plus

  • Hands-in experience in system development is a plus

  • Knowledge of IT security or experience of IT security assessments is a plus

  • Strong relevant working knowledge in:

    • Vendor management of third party technology providers in a managed services agreement

    • High availability and scalable parallel processing application development concepts and principles

    • Disaster Recovery and business continuity concepts and principles

    • Information Security concepts and principles

    • HP NonStop application development concepts and principles

    • UNIX/Linux application development concepts and principles

    • J2EE application development concepts and principles

    • Relational data base concepts and principles.

  • Bachelor’s degree required.

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