Director, Global Product Acceptance
- Foster City, CA, USA
As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.
The Director for Global Product Acceptance will be responsible for implementing a strategic plan and acceptance criteria for all customer-facing products and services. In this role, you will be the gatekeeper for product General Availability (GA) release to Enterprise Merchant Support and internal BAU teams.
Strategic development and thought leadership for Product Acceptance
Manage, implement, and communicate the strategy and process for Product Acceptance including: requirements gathering, prioritization within the organization, cross-functional execution, and innovative solution development
Communicate and evangelize process and process-related changes to executive management and cross functional teams
Accountable and responsible for advancing Product Acceptance goals and strategies, working closely with project teams at all levels to implement the product acceptance criteria and process
Serve as Subject Matter Expert (SME) for CyberSource products, services, and internal tools – available to both project teams and Merchant Support teams
Maintain and promote a standardized acceptance criteria and process for Visa Enterprise Merchant Support across global regions and lines of business
Ensure world-class standards in all areas related to client experience
Assist in development and instantiation of mechanisms for evaluating client experience and a feedback process for continuous product improvement
Bachelor´s Degree; Degree in Computer Science, MIS, EE, CE or equivalent experience preferred
7+ years of technical support experience
3+ years demonstrated leadership experience
Experience working with technologies such as Windows, Unix, Linux, Java, C/C++, SQL, ASP, Virtual Basic, VBScript, DBMS, XML, RESTful Service Architectures
Strong knowledge of technical support industry, best practices, metrics, processes and infrastructure
Strong knowledge of financial services and payment industry
Ability to lead business development, product development, sales and support efforts
Team management in an ever-changing environment: clients, products, sales priorities, financial needs
Must be a self-starter and highly motivated business-oriented independent thinker
Relationship building and management both internally and externally
Important to understand how products are used by clients and impacts to their business when there are issues
Strong leadership skills, influencing and negotiating skills, highly effective communicator
Proven strategic skills with the ability to identify, connect and communicate opportunities that achieve objectives
Available to travel (domestic and international) up to 15%
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code. All your information will be kept confidential according to EEO guidelines.