Senior Staff Systems Engineer - Network Tools

  • Austin, TX, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

As Senior Staff Systems Engineer, Network Tools, your primary responsibility will be to design, drive, and implement improvements to Visa’s network management tools, with specific focus on broadening and deepening the packet data analysis capabilities for network monitoring, fault detection, and recovery. This will involve being a leader on a team of engineers to leverage and expand Visa’s existing packet data toolsets, identifying gaps in coverage and capability, and developing solutions to create more specific, granular, and real-time network visibility. You will work closely with the Network Operations, Network Engineering, Network Architecture, and Network Systems and Programs teams on the prioritization, design, and implementation of new features.  This position is within Global Infrastructure Network Services (GINS) team, that architects, engineers and operates Visa’s global backbone, datacenter, and access networks. The GINS team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.

Specific areas of focus include:

  • Identifying technological and operational gaps in the monitoring, diagnostics, and management infrastructure and implementing solutions to meet requirements, primarily within the packet capture and analysis space, including flow, NPM, and APM data.

  • Enhancing capabilities to analyze device syslog data to identify issues proactively or reactively

  • Deepening network telemetry analysis by enabling new real-time data from network devices to capture spikes and telemetry data, and correlating with SNMP-based monitoring data

  • Broadening our packet and flow monitoring fabric and aggregating this data for new focused diagnostic and trouble-shooting capabilities

  • Expanding the use of artificially generated traffic to identify issues with network connectivity that are not caught by traditional monitoring mechanisms

  • Identifying common, repeatable troubleshooting and network recovery tasks, and building automation to manage these tasks

  • Developing self-service tools for application and infrastructure clients to gain better visibility of real-time network health and performance

  • Partnering with Network Architecture, Network Engineering, Network Operations, and Network Systems and Programs to drive the build and delivery of next generation network tools and capabilities

  • Implementing software, systems, and solutions identified by the Network Tools team

  • Leading a team of Engineers in technical and project related tasks to develop and operate the Network Tools infrastructure


As the ideal candidate, you will be a senior network technologist with substantial technical experience in packet data collection and analysis, network traffic flow, and tools development. ​The following qualifications are required for the role: ​

  • 10+ years of experience in a technology capacity in network and systems engineering and operations, or similar roles

  • 5+ years of experience with packet broker and packet analysis capabilities

  • Solid understanding and ability to optimize the platforms and technology used in monitoring networks, including but not limited to SNMP, syslog, and probing

  • Proven experience delivering engineering solutions for network monitoring and alarming tools, leveraging vendors such as Netcool, Nervecenter, Solarwinds, Netscout, Netbrain, and Thousandeyes

  • Understanding of LAN and WAN network technologies, routing and switching design

  • Understanding of technologies like LTM, GTM, CDN used to deliver online services

  • Understanding of security services like FW, DDoS mitigation, WAF, Botnet prevention etc.

  • Proven experience leading technical teams and implementing solutions to deliver customer requirements

  • Experience designing fault management solutions to increase operational uptime

  • Experience with programming languages such as PERL and Python

  • Excellent communicator and team-builder, capable of establishing trust and securing partnership with all levels of the organization, from engineers to senior executives.

  • Proficiency in Linux, Windows, and other operating systems

  • Understanding of DDI implementations (DNS, DHCP, IPAM)

  • Experience with automation technologies such as Ansible


While not required, the following qualifications are preferred:

  • Experience leading a large Software/Tools Development team or Network Engineering / Operations team.

  • Bachelor’s or Master’s degree in engineering, computer science, or related field.

  • Advanced network technical certification (e.g., CCIE, JNCIE, etc.).

  • Certified Scrum Master (CSM).

Additional Information

All your information will be kept confidential according to EEO guidelines.

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