Director

  • Bengaluru, Karnataka, India
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Responsibilities:

  • Prime responsibility of Director is to make sure that environment is secure and safe. All security findings should be remediated within required resolution date defined by governance.

  • We do not allow outage,  even for a second. If any issue happens, As owner of the environment we do the needful to make sure that environments are up and running. Root cause analysis should be within hours. We make sure that findings are remediated in Production environment after all tests and checks in lower environments.

  • As owner of environment, we keep track of all activities planned or happening in our environments. We are responsible for deploying new code in the environment.

  • We look and analyze our environment regularly. If there is a manual task, we do automation of that. We are increasing selfheal capabilities, and will continue to do the same till environments become auto-heal.

  • If a new service is coming under our support or if migration of old environment is going to happen to new technologies, we start contributing after PoC.

  • As our business is running round the clock, we sync with multiple locations and multiple tracks (sub team).

  • We make sure that every activity is being recorded as per incident or change management process. Technical and related run books need to be prepared and shared with the team.

Leadership Required:

  • Provides leadership to 2 – 3 Application Support teams and ensuring the team meets all service level agreements and objectives.

  • Drive improvements around customer experiences by reducing Incident response and resolution times and by communicating upfront on changes/releases and impact to availability for all supported services.

  • Drive continuous improvements projects around change/release management to minimize customer impact due to changes. Do deep dive analysis around incidents and derive Root Cause Analysis that would result in driving incidents count down and reducing overall MTTX .

  • Setup comprehensive Incident/Problem management practices across support teams.

  • Build tools to improve operational efficiency by proactively capturing issues, increase predictability and drive automation within team to reduce manual work load.

  • Establish standards for the design, architecture and scalable disaster recovery plans across multiple applications and services.

  • Provide guidance to less-experienced team members. Review and evaluate incidents/releases worked by junior members to ensure we adhere to SLAs and improve overall availability of our applications.

  • Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.

Qualifications

  • Engineering degree in IT or Computer Science

  • Ability to effectively prioritize and coordinate.

  • Experience in managing large enterprise applications with stringent SLA goal and 24x7 global delivery model.

  • Significant experience with application support organization working in 24*7 environment, driving high availability.

  • Excellent analytical and problem solving skills with a strong automation mindset.

  • Strong Software Engineering background is required with a good understanding in multi-tier enterprise architecture.

  • Hands-on experience with application development/application support/performance tuning in Java, Oracle / DB2 and UNIX platforms

  • Good written and verbal communication skills. Ability to effectively communicate the logic and implementation plan to team members & managers.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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