Location: San Francisco, California or New York, NY

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Position Summary

The Vice President of Acquirer Client Engagement is responsible for building and growing Visa/CYBS business with one of Visa’s largest clients. This position is responsible for strategic and tactical orchestration of all aspects of a client relationship, with ultimate accountability for the longevity and profitability of the engagement.  While the position is focused on this client’s acquiring operation, the successful candidate will have significant influence on and responsibility for Visa’s overall relationship with the client.  The position will lead a cross-functional team of internal partners and will work closely with client executives to create value for both Visa/CYBS and the client.  She/He will have direct supervisory and management responsibilities of a core team, and “dotted line” influence over a much broader range of resources.

Primary Responsibilities

• Responsible for the growth, profitability, performance and operation of the acquiring business for one of Visa’s largest and most complex US Financial Institution clients

• Act as the internal general manager of the business line, fully accountable to senior management for the related P&L, and day to day operations

• Partner closely with executives at the client to drive merchant acquisition, growth in payment volume, adoption of value added services, a dedicated product roadmap, and all operational elements of the client’s acquiring business

• Develop and track a series of financial and operational KPIs that Visa and the client agree are central to gauging the success of the operation

• Act as the internal SME and evangelist of the business within executive ranks of Visa and the client

• Strategize and implement, with client, innovative solutions that drive the client’s strategic priorities

• Provide leadership and influence over internal/external team comprised of sales, product development, project management, business development, marketing, client services, and operations

• Demonstrate leadership in setting payments strategy in partnership with the client and in association with internal Visa Inc. stakeholders

• Provide strategic vision and foresight that translates into product/service definition, in advance of the client's recognition of need

• Demonstrate ability to liaise with marketing and product to influence priorities of new product/services and/or penetration of existing product/services that bring value and embraced by client

• Lead a world class account team (both direct and matrix) and organize it as a cohesive entity to pursue a range of business opportunities over the short and long term.

• Analyze and carefully monitor on an ongoing basis market trends, activities and competitor actions to enable the account team to develop and implement pre-emptive strategies and plans for the client

• Act as a change agent with the client with regard to a digital first mindset and innovation

• Relay deep insights regarding merchant trends and needs to the client

Key Selection Criteria

• Proven comfort and agility in operating within a fast-paced, start-up environment

• Prior general management experience, with P&L accountability – preferably in a SaaS, FinTech acquiring environment

• Deep experience in a sales-oriented culture, preferably linked to FinTech, software or acquiring services

• Demonstrated cross-functional competence, having lead teams across functional areas

• Posture toward consultative selling to win new business opportunities

• Track-record of cradle-to-grave launch of innovative, differentiating product features and operational capabilities

• Experience maintaining share of client’s business by identifying and selling new product, marketing and innovative technology opportunities

• Apply financial analyses to evaluate business opportunities and make strategic choices

• Results orientation, having a clear, positive direct impact on business performance.

• Enthusiastic, evangelical support of the organization and influence others to commit to its mission and vision

• Strong Merchant IQ

• Curiosity with regard to technology and digital enablement

• Make timely decisions, balancing analysis with decisiveness

• Clearly define complex issues despite incomplete or ambiguous information.

• Recognize key interrelationships and patterns among a variety of problems and issues

• Develop a highly motivated, cohesive and productive team in a matrix environment to deliver results for the company

• Create a climate that inspires development and in which risk taking in pursuit of learning is valued

• A calm demeanor, and ability to combine work ethic with a sense of humor

Expected Experience

• 15 plus years business experience with related sales and management experience in the payments or technology industry or similar experience in consulting

• Experience managing merchant portfolios (marketing, sales, product development and/or operations)

• Four year college degree required; MBA preferred

• Strong knowledge of payment products in general, and merchant acquiring specifically

• Demonstrated track record of planning, managing and closing a complex, competitive sales effort

• Foundational understanding of direct and indirect software/FinTech sales motions

• Proven ability to create strategic solutions ( product/business development, marketing, and/or technology solutions) and implement them to drive top line results

• Proven ability to implement strategic initiatives, policies and operational decisions

• A track record in leading high performance teams

• Excellent written and verbal communication skills with the ability to establish effective relationships with all levels including executive management

• Executive presence and ability to communicate with and influence C-level leadership

• Exceptional ability to manage & grow internal and external resources and cross functional relationships

• Ability to negotiate business agreements and to enhance existing and develop new business partnerships

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.  All your information will be kept confidential according to EEO guidelines.