Product Manager, Technology Partner Boarding

  • Bellevue, WA, USA
  • Full-time

Company Description

As the world’s leader in digital payments technology, Visa’s mission is to connect the world through the most creative, reliable and secure payment network – enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company’s dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You’re an Individual. We’re the team for you. Together, let’s transform the way the world pays.

Job Description

The Technology Partner Boarding Product Manager will have the responsibility to define and drive the product strategy and product roadmap of CyberSource next-generation boarding toolsets for developers and software partners.  Through merchant boarding and management APIs we will deliver exceptional developer experiences for CyberSource’ s payment ecosystem of merchants, acquirers and technology partners, to not only accelerate the time to market for payment application development but to empower developers to imagine completely new ways to leverage payments through their applications.

Responsibilities

  • Develop with product leadership team, the technology partner boarding product roadmap in alignment with business strategy and goals

  • Collaborate and coordinate with the broader boarding teams to ensure consistency between technology partners and traditional financial institution partner requirements

  • Engage with technology partners and developer-facing internal organizations, including sales, account management, and customer integration, to understand the partner’s business and technical requirements and use cases

  • Enhance and improve application development experiences based on usability testing, conversion data, and client feedback

  • Evolve the current product portfolio in order to drive platform innovation and competitive differentiation to protect and grow revenue

  • Collaborate with product development engineering and program management organizations to ensure product requirements are translated into working software following the agile process, in a timely manner

  • Work with Business Operations and Merchant Support teams to develop best in class tools and reporting in support of day to day operations

  • Create User Stories and document product requirements; develop well-formed features specifications and acceptance criteria

  • Own and develop clear and concise product collateral in order to document the platform to inform and educate internal stakeholders and clients of its desired behavior e.g. Product Guides, Integration Guides, Release Notes

  • Quickly resolve customer impacting issues with development teams

Qualifications

  • Bachelor’s degree in Business Administration, Computer Science, Engineering, or equivalent fields

  • 3-5 years of experience in software and technology product management, including business requirements gathering, use case analysis and user story writing, competitive analysis, value proposition definition, product differentiation, cost/benefit analysis, and product commercialization.

  • Experience in designing and launching developer APIs across different developer channels (web, mobile, POS, etc.) using popular development languages a strong plus

  • Knowledge of web-based system integration technologies such as REST, JSON, OAuth, Webhooks is a strong plus

  • Prior experience in developer engagement and developer evangelism is preferred

  • Ability to work with internal product development and engineering teams to deliver products on schedule and with good quality

  • Familiar with agile software development methodology

  • Strong desire and aptitude to be very hands-on in all stages of a product lifecycle

  • Strong analytical and problem solving abilities; ability to use hard data and metrics to back up assumptions and evaluate outcomes

  • Ability to juggle multiple priorities and make things happen in a fast-paced, dynamic environment

  • Outstanding communication and presentation skills

  • Proactive sense of urgency and “can do” attitude

  • More than comfortable in an ambiguous matrixed organization

  • Ability to work independently

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.  All your information will be kept confidential according to EEO guidelines.

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