Ops Support Specialist - Level 4

  • Basingstoke, UK
  • Full-time

Company Description

Job Title: Ops Support Specialist - Level 4
Job Code: REF14213C
Skill Category: Technology
Location: Basingstoke
Job Type: Permanent
Posting Start date: Thursday 28th February 2019
Closing Date: Wednesday 27th March 2019
Salary: Competitive plus Benefits

Job Description

If you think you could support Visa as an Ops Support Specialist, we want to hear from you – together, let’s make Visa a great place to work.

What’s it all about?

Responsible for the support of the Visa TPF/VIP Authorization system in a multi-data centre and multi-processing environment. They are responsible for second level problem determination and recovery of the VIP Applications, Operating System, services and client related issues.

You will also facilitate problem situations with the appropriate management, support groups and service partners as required and is responsible for tracking progress and final resolution implementation.

This position is part of a shift structured team, and will require 12-hour shift work and may include night shifts.  

What we expect of you, day to day.

  • Works closely with service partners such as VIP Operations, VOCC, CAS and Client Support teams to ensure all VIP related services are operational and with no impact
  • Works closely with CSS/CCM, VOCC, VIP Application Support and associated regions when dealing with Client related issues
  • Ongoing/Proactive analysis of TPF/VIP Systems and applications to detect potential problems. When necessary makes preventive corrections and works with Engineering/Development groups to implement long-term corrective measures
  • Coordinates all TPF/VIP implementations, and lead/document daily Operations status calls.
  • Role model Visa's leadership principles

The role should exhibit the appropriate level of Visa Leadership Principles:

  • Lead by Example
  • Communicate Openly
  • Enable and Inspire
  • Excel with Partners
  • Act Decisively
  • Collaborate


What we’re after…

  • Mid-level experience with supporting TPF Operating Systems
  • Ability for basic analysis of z/TPF dumps
  • Knowledge of TPF database utilities (Recoup, PDU, Data collection etc)
  • Exposure to TPF Middleware products a plus
  • Experience in working with VM/MVS systems, and IBM TPF Toolkit
  • Experience with C++, ASP.NET, XML and SOAP architectures is a plus
  • Candidate should be comfortable in dealing with peer groups, including Account Management, Client Configuration, and other technical teams from surrounding environments (Open Systems, Project Management, Network Engineering and TPF Development)


Think you have what it takes?

If you are interested in a career that will challenge and inspire you – we’d love to hear from you!

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