Individuality and creativity, welcomed. We’re a team that believes in making a difference in the world.

At Visa, we’re driven to connect the world through the most advanced digital payment network, enabling individuals, businesses and economies to thrive.

Job Description

Visa User Experience is seeking an experienced Sr. UX Researcher/Analyst with expert capabilities in user research and the design of engaging user experiences. The Sr. UX Researcher/Analyst will create, improve, and lead UX strategy for B2B and consumer-facing payment applications for web/mobile.

The Ideal Candidate

Thrives in a work environment that requires strong independent problem-solving skills, self-direction, and innovative thinking coupled with an aptitude and affinity for team collaboration and open communication. This individual is both highly analytical as well as highly creative, and consistently demonstrates superb design, writing and presentation skills. This individual fosters collaboration both inside and outside the team, evangelizes and promotes UX within the company, and can juggle several high-level projects while delivering A-level work on all of them. This individual is confidently able to justify research and design decisions based on a thorough understanding of contemporary user-centered design methodologies and can represent the team successfully with all types of stakeholders.

Education/Experience

• Bachelor’s degree in Human Factors, Design, Psychology, Sociology, or related field.

• Advanced degree preferred.

• 5+ years of professional industry experience in User Experience Design and/or Research

Responsibility level

• Exercises independent judgment with minimal direction from supervisor

Job Duties and Responsibilities

• Work closely with product managers to create UX strategies driven by business goals & priorities

• Propose & carry out UX research roadmaps to support product roadmaps

• Lead design thinking workshops

• Manage stakeholder relationships

• Design usable, accessible, and engaging user experiences for the web and mobile based on research and best practices.

• Analyze software (web and mobile) for usability issues and work with developers and designers to recommend and implement solutions.

• Create user journeys, user/task flows, wireframes, usability test plans, test results, and other UX artifacts as needed.

• Translate UX research into design recommendations and UX requirements

• Conduct user research activities and participate in all areas of our usability lab

• Serve as team lead/POC on projects like those mentioned above, working with management to commit the team to work, handle issues, escalate as appropriate, and manage schedule/budget.

• Work with diverse team of product owners, UX designers, developers, and business partners in a fast paced environment, with quick iterative cycles

Qualifications

• Passionate about making web and mobile applications easier to use and accessible to all users

• Deep Subject Matter Expertise in interaction design and user research

• Understanding of design techniques and principles involved in the production of conceptual prototypes and wireframes

• Strong analytical skills with an ability to communicate concepts and recommendations confidently to a variety of audiences.

• Strong problem solving skills, thorough, methodical, with extreme attention to detail and ability to think on your feet

• Very strong verbal and written communication skills.

• Fully fluent in English and able to understand and be easily understood in spoken and written English.

• Elite customer service and interpersonal skills – a bridge builder who makes strong relationships with enduring loyalty

• Self-starter who is comfortable with minimal day-to-day guidance, expertly manages time and independently manages competing, simultaneous projects and deadlines

• Understanding of SDLC and the technical and business challenges that come with development of a product

• Significant experience conducting moderated usability tests (including with users with disabilities), ideally in a lab environment

• Experience with group facilitation and design thinking.

• Proficiency designing and developing prototypes using industry tools like Balsamiq, Axure, InVision, or Sketch

• Experience working with SCRUM in an Agile environment a plus.

• Subject Matter Expertise in Accessibility (508/WCAG) a plus.

• Visual design skills a plus.

All your information will be kept confidential according to EEO guidelines.