Employee Relations Manager

  • Austin, TX, USA
  • Full-time

Company Description

Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind – making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa’s sponsorships, including the Olympics and FIFA™ World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.

Job Description

Visa is seeking an Employee Relations Manager in the Bay Area (Foster City, California) or in Austin, Texas to provide Employee Relations and performance management expertise, case management and consultation for US.   Leverages common consistent practices and processes to ensure fair and consistent treatment /approach across clients. Handles complex, high-risk or sensitive employee relations cases. 

At Visa, our Leadership Principles are the heart of what we expect of our employees so in addition to expertise in employee relations this role requires exceptional communication and interpersonal skills that enables the individual to work successfully across the organization as a trusted partner.   

Reports to the Sr. Director, Employee Relations.


  • Partner to address gaps in performance including drafting performance improvement plans, written warnings, and facilitating the necessary communications to drive an effective outcome.
  • Conduct workplace reviews for  complex situations, demonstrating effective listening, probing and investigatory skills with the ability to synthesize data, identify root problems/causes, and recommend actions to resolve
  • Maintain required documentation, including intake and investigative notes, supporting documents and final reports.
  • Analyze and track ER trends to proactively create a positive organizational culture and builds manager capabilities, including external trends and best practices
  • Interpret and apply understanding of corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER inquiries including workplace accommodations.
  • May serve as facilitator and apply interventions to resolve low risk employee disagreements, conflicts, or misunderstandings if needed.
  • Coaches and offers advice on employee and organizational issues in a proactive and compassionate manner
  • Uncover, assess and propose opportunities for ER process improvements
  • Independently own the design, development and execution of various ER programs, ensuring their timely and effective delivery while applying strategic thinking to iterate and scale those programs


  • Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism
  • Excellent interpersonal, organizational, and critical thinking/problem solving skills
  • Strong knowledge of State including California and Federal employment practices, policies, legal & EEOC guidelines, as well as compensation, wage and hour, benefits administration. 
  • Exceptional analytical skills, comfortable working with data and communicating data findings.
  • Ability to execute both strategic and tactical priorities
  • Excellent written and verbal communication a must, including the ability to interface with others in a positive, approachable and professional manner
  • Strong influencing and conflict resolution skills leveraging business acumen, expertise and data.
  • Minimum 6-8 years of progressive global HR experience, with the majority of time in employee relations
  • Bachelor’s degree required
  • SHRM/PHR Certification preferred

Additional Information

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Article 49 of the San Francisco Police Code.

All your information will be kept confidential according to EEO guidelines.

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